At a Glance
- Tasks: Lead and improve technical processes for RFIs and FCRs in a dynamic environment.
- Company: Join Nuvia UK, a leader in the civil nuclear industry with a commitment to equality.
- Benefits: Enjoy competitive pay, generous holiday, pension contributions, and personal development support.
- Other info: Great opportunities for career growth and recognition for your contributions.
- Why this job: Make a real impact by optimising processes and working with cutting-edge tools.
- Qualifications: Experience in process management and strong communication skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
We're looking for a Technical Queries Process Lead to support the Request for Information (RFI) and Field Change Request (FCR) processes documented in project. The role is to manage the effective and efficient implementation of the RFI & FCR processes, improve the processes and ensure the effective and efficient implementation of the processes into the new toolset (CALM).
Responsibilities
- Fully understand the defined and practiced RFI & FCR processes, FCR KPIs & FCR Metrics
- Define and agree RFI KPIs & Metrics
- Implement RFI metrics reporting and communication
- Establish a RFI stakeholder group and chair regular accountability meetings explaining the metrics, progress against KPIs and maintaining an action log to improve performance
- Chair the FCR weekly stakeholder's accountability meetings explaining the metrics, progress against KPIs and maintaining an action log to improve performance
- Provide a monthly status report (progress against KPIs) for RFIs & FCRs which is presented at the Technical Directorate senior management meeting
- Achieve RFI KPIs
- Achieve FCR KPIs
- Develop the high level FCR proposed process into a detailed process and gain agreement from business stakeholders
- Review the RFI process and produce an improved high level process with business stakeholders
- Develop the high level RFI proposed process into a detailed process and gain agreement from business stakeholders
- Update the RFI & FCR procedure, forms, register and metrics to align with the improved processes
- Produce an implementation plan for the RFI & FCR improvements
- Gain IMS agreement to the procedure and forms update and implementation plan
- Implement the implementation plan within the business
- Monitor and measure the business performance improvement as a result of the process improvement
- Provide the RFI & FCR process definition to the CALM team to tool up the processes
- Produce and provide a set of RFI & FCR requirements for the tool to achieve and gain agreement from the process owner
- Work with the CALM team and business stakeholders to ensure that the processes and requirements are achieved in the tool
- Along with the business stakeholders, test the tool when complete against the processes and requirements
- Provide evidence to the process owner that the process and requirements have been achieved and the processes in the tool can be deployed to the business
- Work with the CALM team to ensure the KPI's and metrics can be reported upon with little human effort (press of a button)
- Work with the CALM team to deploy the tool within the business ensuring new starters and leavers are processed
- Review the effectiveness of the CALM deployment and make adjustments where required
- Produce a lessons learnt report detailing what went well and what didn't go so well with recommendations for improvement for further process
Qualifications
- Understanding of configuration management best practice
- Understanding, usage, implementation and improvement of RFI & FCR processes
- Understanding, usage, process implementation and deployment of a PLM (preferably Enovia)
- High levels of stakeholder engagement
- Great written and verbal communication skills
- Customer service
- Results and data driven
- Quality conscious
- Persistent
- Previous experience in the civil nuclear industry
Benefits
- 8.5% Pension Contribution & Life Assurance
- Private Medical Scheme
- Employee Share Scheme
- Salary Sacrifice Schemes: Electrical Vehicles, Technology and Cycle to Work
- 18 Weeks Full Maternity Pay (+21w SMP)
- 25 days holiday (increasing to 28 days after 5 years' service, 31 days after 10 years' service)
- Option to buy, sell and carry over up to 5 days annual leave per year
- In partnership with trade unions
- Personal Development & Further Education Support
- Long Service & Recognition Awards
- Free Employee Assistance Programme After 1 year of service
Nuvia UK is committed towards equality in employment.
Technical Queries Process Lead in City of Westminster employer: VINCI
Nuvia UK is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including an 8.5% pension contribution, private medical scheme, and generous holiday allowances. With a strong commitment to equality and a supportive work culture, employees are encouraged to develop their skills through personal development opportunities and further education support, making it an ideal place for those seeking meaningful and rewarding careers in the civil nuclear industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Queries Process Lead in City of Westminster
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Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Technical Queries Process Lead at VINCI!
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We think you need these skills to ace Technical Queries Process Lead in City of Westminster
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
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Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at VINCI
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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We’re not just looking for brains; we want to see if you vibe with our company culture at VINCI. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
