Vinci in the United Kingdom is seeking a Senior 1st Line Support to join the Service Desk. You will handle tickets from calls, emails, and the ITSM system across the UK platform, acting as the first technical escalation point and mentoring junior staff.
The role focuses on rapid diagnosis, efficient first-time fixes, and proactive improvements, including scripting and knowledge-article creation. Training apprentices may be involved.
#J-18808-Ljbffr
Senior 1st Line Support & Technical Mentor in Aston-on-Trent employer: Vinci
Actemium Automation Hampshire is an excellent employer, offering a dynamic work environment where you can lead innovative automation projects in the UK water sector. With a strong focus on employee growth, competitive benefits including a matched pension scheme and health plans, and a culture that prioritises safety, quality, and inclusion, you'll find meaningful opportunities to advance your career while collaborating with a supportive team of experts.
