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- Tasks: Manage customer maintenance requests and coordinate repairs with a focus on communication.
- Company: Facilities Management Company in Manchester with a strong customer service ethos.
- Benefits: 26 days annual leave, training, pension contribution, and a flexible rolling schedule.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Experience in customer service and excellent communication skills.
The predicted salary is between 30000 - 42000 £ per year.
A Facilities Management Company in Manchester is looking for a Customer Services Representative to join their Helpdesk team. The role involves managing customer maintenance requests, ensuring efficient communication, and coordinating repairs.
Candidates should have experience in customer service, strong communication skills, and a detail-oriented approach. This position requires working on a rolling 4-on, 4-off schedule with 12-hour shifts.
Additional benefits include training, 26 days annual leave, and a pension contribution.
Facilities Helpdesk Specialist – Maintenance Requests in Manchester employer: VINCI Facilities
Contact Detail:
VINCI Facilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Specialist – Maintenance Requests in Manchester
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer requests, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Facilities Helpdesk Specialist – Maintenance Requests in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your detail-oriented approach to our Helpdesk team!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Facilities Helpdesk Specialist role. Share specific examples of how you've managed maintenance requests or coordinated repairs in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at VINCI Facilities
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a Facilities Helpdesk Specialist and think about how your previous customer service experience aligns with managing maintenance requests.
✨Show Off Your Communication Skills
Since this role involves efficient communication, prepare examples that showcase your strong communication skills. Think of situations where you successfully resolved customer issues or coordinated repairs, and be ready to discuss them in detail.
✨Be Detail-Oriented
Attention to detail is key in this position. During the interview, highlight instances where your detail-oriented approach made a difference in your previous roles. This could be anything from accurately logging maintenance requests to ensuring follow-ups were completed.
✨Prepare for Shift Work Questions
Given the rolling 4-on, 4-off schedule, be prepared to discuss your availability and adaptability to shift work. Show enthusiasm for the schedule and explain how you manage work-life balance during long shifts.