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- Tasks: Lead maintenance and compliance for commercial spaces in London Underground stations.
- Company: VINCI Facilities is a top-ranked provider focused on sustainable building solutions.
- Benefits: Enjoy 26 days holiday, generous pension, life assurance, and flexible working options.
- Why this job: Make a visible impact in a fast-paced environment while working with a supportive team.
- Qualifications: Experience in facilities management, strong technical knowledge, and contractor management skills required.
- Other info: Join a diverse team committed to fairness, inclusion, and employee development.
The predicted salary is between 43200 - 72000 £ per year.
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Hard Services Facilities Manager, London
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Client:
VINCI Facilities
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
9a618672aaee
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Facilities Manager
Location: London
Contract Type: Permanent
Hours: Full Time – 40 hours – Monday to Friday
Creating and maintaining great places to live and work delivered by excellent people who care…
Purpose of Role
We are seeking an experienced Hard Services Facilities Manager to lead the delivery of maintenance and compliance across a portfolio of commercial & retail spaces situated within the Transport for London (TfL) estate.
Job Description
This role is part of the TfL Commercial Development Contract, which covers a wide range of tenanted retail units embedded within London Underground stations. The focus is on ensuring safe, compliant, and efficient management of core infrastructure and services across a high-footfall, fast-paced environment. This is an exciting opportunity to join a flagship public-sector contract with a leading FM provider—offering autonomy, complexity, and the opportunity to make a visible difference across one of London’s most recognisable estates.
Responsibilities
•Take full ownership of hard FM services for retail units and public-facing spaces across multiple Underground stations.
• Lead planned and reactive maintenance activity, minimising disruption and maintaining tenant satisfaction.
• Manage engineering and general maintenance contractors
• Ensure full statutory compliance, including RAMS review, permit-to-work systems, site audits, and technical inspections.
• Provide costings and manage minor works projects (typically up to £15k), including proposal and delivery oversight.
• Monitor and report on contract performance, spend, and KPIs.
• Act as escalation point for any urgent facilities-related issues – including one week in five on-call cover.
• Build and maintain strong relationships with key stakeholders including TfL, commercial tenants, and internal teams.
Essential Qualifications/Skills
• Proven experience as a Hard Services Facilities Manager, ideally within transport, retail, or public-sector environments.
• Good technical knowledge of M&E systems, plant, infrastructure, and building compliance (SFG20)
• Strong contractor management.
• Excellent understanding of statutory compliance and health & safety (IOSH or NEBOSH preferred).
• Confident managing works in busy, operational environments with strict access and safety controls.
• Comfortable being on a shared out-of-hours escalation rota (1 in 5 weeks).
In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.
We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners\’ goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.
Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.
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Hard Services Facilities Manager employer: VINCI Facilities
Contact Detail:
VINCI Facilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hard Services Facilities Manager
✨Tip Number 1
Familiarise yourself with the Transport for London (TfL) estate and its specific requirements. Understanding the unique challenges and compliance standards of managing facilities in such a high-footfall environment will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those who have experience with hard services. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals.
✨Tip Number 3
Brush up on your knowledge of statutory compliance and health & safety regulations, particularly IOSH or NEBOSH standards. Being able to discuss these confidently will demonstrate your expertise and commitment to safety in the workplace.
✨Tip Number 4
Prepare to discuss your experience with contractor management and how you've successfully led maintenance projects in busy environments. Highlighting specific examples will showcase your ability to handle the complexities of this role effectively.
We think you need these skills to ace Hard Services Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Hard Services Facilities Manager. Focus on your technical knowledge of M&E systems, contractor management, and compliance with health and safety regulations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for facilities management and your understanding of the public sector. Mention specific examples of how you've successfully managed maintenance activities in busy environments.
Highlight Relevant Qualifications: Clearly list any relevant qualifications such as IOSH or NEBOSH certifications. This will demonstrate your commitment to health and safety standards, which is crucial for this role.
Showcase Stakeholder Management Skills: In your application, emphasise your ability to build strong relationships with stakeholders. Provide examples of how you've effectively communicated and collaborated with tenants and internal teams in previous roles.
How to prepare for a job interview at VINCI Facilities
✨Know Your Hard Services
Make sure you have a solid understanding of hard services facilities management, especially in relation to M&E systems and building compliance. Brush up on relevant regulations and standards like SFG20, as this knowledge will be crucial during your interview.
✨Demonstrate Stakeholder Management Skills
Prepare examples of how you've successfully built and maintained relationships with key stakeholders in previous roles. Highlight your experience in managing contractors and ensuring tenant satisfaction, as these are vital aspects of the role.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've effectively managed urgent facilities-related issues. This could include your approach to planned and reactive maintenance, as well as how you minimised disruption in busy environments.
✨Emphasise Compliance Knowledge
Since statutory compliance is a major part of the role, be prepared to talk about your experience with health and safety regulations, including any relevant certifications like IOSH or NEBOSH. Demonstrating your commitment to safety will resonate well with the interviewers.
