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- Tasks: Support our management team with admin duties and keep operations running smoothly.
- Company: Join VINCI Facilities, a leader in sustainable facilities management.
- Benefits: Enjoy 26 days holiday, flexible working, and a generous pension scheme.
- Why this job: Be part of a team that values your input and promotes growth.
- Qualifications: Previous admin experience, great communication skills, and a positive attitude.
- Other info: We celebrate diversity and offer a supportive work environment.
The predicted salary is between 28800 - 42000 £ per year.
Hours: Part Time – 30 hours – Monday to Friday
Creating and maintaining great places to live and work delivered by excellent people who care…
Purpose of Role
Join VINCI Facilities, a leading expert in the responsible management and operation of the built environment. We are committed to creating and maintaining great places to live and work, delivering innovative solutions through excellent people who care. As a Customer Service Representative, you will play a vital role in providing a professional and efficient front‑of‑house service, ensuring a positive first impression for all visitors and staff.
Job Description
The CSR is responsible for supporting the facilities management service by managing calls, greeting visitors, and providing an efficient communication route to management teams. This role is often the first point of contact for staff and visitors, requiring a professional and welcoming demeanor at all times.
Responsibilities
- Manage incoming calls and greet visitors professionally, issuing passes as required.
- Provide an efficient communication route into management teams and handle email correspondence.
- Organise travel and accommodation bookings and order stationery.
- Sort, weigh, and frank post; manage special deliveries and distribute incoming mail.
- Ensure compliance with VINCI Facilities systems and procedures, using IT tools effectively.
Essential Qualifications/Skills
- Strong communication and interpersonal skills.
- Professional and welcoming demeanor.
- Ability to use standard IT and phone systems effectively.
- Organisational and time‑management skills.
- Previous experience in a reception or administrative role is advantageous.
In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.
We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost‑effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners\’ goals and add value for all stakeholders – and we were named the top‑ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.
Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other\’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.
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Customer Services Representative employer: VINCI Facilities
Contact Detail:
VINCI Facilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative
✨Tip Number 1
Get to know the company culture! Before your interview, check out VINCI Facilities' values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Representative, you'll need to be clear and concise. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've effectively managed tasks in previous roles. This will demonstrate your ability to handle the operational administration they'll expect from you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at VINCI Facilities.
We think you need these skills to ace Customer Services Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administrative roles, especially those that involve organisation and coordination. We want to see how your skills align with the responsibilities listed in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your positive attitude and communication skills. Tell us why you’re excited about the role and how you can contribute to our team.
Show Off Your IT Skills: Since great IT skills are essential for this role, mention any relevant software you’ve used, especially MS Office and Outlook. If you’ve picked up new systems quickly in the past, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at VINCI Facilities
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Services Representative. Familiarise yourself with tasks like logging calls, updating systems, and supporting the team. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since communication is key in this role, prepare to showcase your skills during the interview. Think of examples where you've effectively communicated with clients or team members. Practising clear and concise responses will also help you make a great impression.
✨Highlight Your Organisational Skills
Being organised is crucial for this position. Come prepared with examples of how you've managed multiple tasks or projects in the past. You could even mention any tools or methods you use to stay organised, which will show that you're ready to hit the ground running.
✨Emphasise Teamwork and Adaptability
VINCI Facilities values collaboration, so be ready to discuss your experience working in teams. Share stories that highlight your ability to adapt to new systems or processes, as well as how you support your colleagues. This will show that you're a team player who can thrive in their environment.
