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- Tasks: Join our team as a Customer Services Representative, handling calls and admin tasks.
- Company: VINCI Facilities is a leading provider in sustainable facilities management.
- Benefits: Enjoy 26 days holiday, flexible working, and a generous pension scheme.
- Why this job: Be part of a supportive team focused on sustainability and personal growth.
- Qualifications: Experience in admin roles, strong communication skills, and a positive attitude required.
- Other info: Work on a 4 on 4 off shift pattern in a dynamic helpdesk environment.
The predicted salary is between 28800 - 43200 £ per year.
Hours: Full Time – 42 hours – Variable Shift Pattern, 4 days on, 4 days off
Creating and maintaining great places to live and work delivered by excellent people who care…
Purpose of Role
Are you a dependable, service-driven professional with a passion for helping others? Join our Helpdesk team in Denton as a Customer Services Representative, where you\’ll be the frontline liaison for clients reporting maintenance and repair issues across a diverse portfolio of sites.
Job Description
In this fast-paced role, you\’ll ensure all service requests are logged, prioritised, and dispatched efficiently to the right teams or contractors keeping operations running smoothly and customers satisfied.
Working Hours
- Shift Pattern: Rolling 4 days on, 4 days off
- Shift Duration: 12 hours (07:00–19:00)
- Weekend Work: In line with rostered on days
Responsibilities
- Serve as the first point of contact for customer issues via phone and email using our contact centre software
- Accurately log and track maintenance and repair requests in our CAFM system
- Coordinate with internal teams and external contractors to schedule timely repairs
- Keep customers informed with regular updates on the status of their requests
- Deliver professional, empathetic, and solution-focused communication at all times
- Monitor open cases and follow up to ensure prompt resolution
- Maintain detailed records of all interactions and service outcomes
- Contribute to continuous improvement by identifying recurring issues or process inefficiencies
Essential Qualifications/Skills
- Proven experience in customer service
- Strong written and verbal communication skills
- Exceptional attention to detail
- Ability to stay calm and professional under pressure
- Willingness to work 12-hour shifts on a rolling 4-on, 4-off schedule
Desirable (Training Provided)
- Familiarity with CAFM systems (Maximo preferred)
- Experience in Facilities Management, maintenance, or engineering
- Previous call handling experience in a maintenance environment
In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.
We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners\’ goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.
Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.
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Customer Services Representative employer: VINCI Facilities
Contact Detail:
VINCI Facilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as CAFM systems and MS Office. Being able to demonstrate your proficiency in these areas during the interview can set you apart from other candidates.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively resolved customer issues in previous roles. This will highlight your ability to handle calls and provide support, which is crucial for a Customer Services Representative.
✨Tip Number 3
Research VINCI Facilities and their commitment to sustainability and teamwork. Being knowledgeable about the company’s values and goals will allow you to align your answers with their mission during the interview.
✨Tip Number 4
Prepare to discuss your organisational skills and resilience. Think of specific situations where you successfully managed multiple tasks or dealt with challenging situations, as these qualities are essential for the role.
We think you need these skills to ace Customer Services Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Customer Services Representative position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your administrative experience, communication skills, and IT proficiency. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in a customer service environment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that align with the job requirements, such as your ability to handle calls, log updates, and support a team effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at VINCI Facilities
✨Showcase Your Communication Skills
As a Customer Services Representative, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully resolved customer issues or collaborated with a team.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. During the interview, share specific instances where you managed multiple tasks or projects simultaneously. Discuss how you prioritised your workload and ensured that all administrative duties were completed efficiently.
✨Demonstrate Resilience
Working in a busy helpdesk environment can be challenging. Be ready to talk about how you've handled stressful situations in the past. Highlight your resilience and ability to maintain a positive attitude, even when faced with difficult customers or tight deadlines.
✨Familiarise Yourself with Relevant Software
Since the job involves using systems like CAFM and MS Office, it’s beneficial to mention any experience you have with these tools. If you're not familiar with them, do some quick research beforehand. Showing that you're tech-savvy and willing to learn new systems will impress the interviewers.
