VINCI Construction is seeking a Senior 1st Line Support to join the UK Service Desk. You will handle calls, emails, and ITSM tickets, act as the first technical escalation point, and mentor junior 1st Line agents to improve investigation quality and first-time fix rates.
You'll work to meet KPIs, document thoroughly, and contribute to knowledge articles while exploring automation opportunities. This role focuses on hands-on support rather than management, with scope across the UK platform.
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Senior IT Helpdesk Specialist & 1st-Line Mentor employer: VINCI Construction
NUVIA UK is an exceptional employer, offering a dynamic work environment at the forefront of the nuclear, defence, and energy sectors. With a strong focus on employee development, competitive benefits including a generous pension scheme, private medical coverage, and flexible working arrangements, NUVIA fosters a culture of collaboration and innovation. Join us in making a meaningful impact on critical national infrastructure while advancing your career in a supportive and growth-oriented setting.
