Quality & Audit Administrator in Luton

We are looking for a highly organised and detail focused Quality and Audit Administrator to support our Quality, Improvement and Audit Team. This role is ideal for someone who enjoys managing documents, coordinating audits and contributing to continuous improvement across the business. You will provide essential administrative support, maintain key systems and help ensure our internal processes remain accurate, efficient and compliant.

Key Responsibilities

• Edit and upload documents
• Support the drafting and formatting of processes, procedures and supporting documents
• Maintain the document register and SharePoint libraries, including review dates and ownership
• Carry out scheduled maintenance
• Assist in producing reports on performance, including usage and training information
• Monitor leavers lists and support reassignment of document owners
• Support Quality and Audit training and event administration
• Maintain internal and external audit and assessment programmes
• Liaise with auditors and auditees to coordinate audit schedules and requirements
• Prepare, format and publish audit and assessment reports and certifications within agreed timescales

Essential Skills and Requirements

• Good general education to GCSE level
• Experience working in an office environment
• Interest in quality, improvement and process management
• Strong communication skills and a collaborative approach
• Proficiency in IT software including Word, Excel, Visio and PowerPoint (or willingness to learn)
• Familiarity with document management or process management systems such as SharePoint (or willingness to learn)
• Strong time management skills and ability to meet deadlines
• High level of accuracy and attention to detail
• Flexible and enthusiastic attitude with a willingness to learn
• Ability to contribute positively to team discussions and continuous improvement

In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders. We put our people first, always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.

Fairness, Inclusion and Respect (FIR) at VCML is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly. VCML recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.