At a Glance
- Tasks: Lead the resolution of defects and ensure top-notch aftercare for completed projects.
- Company: Join VINCI Building, a leader in construction with a focus on teamwork and innovation.
- Benefits: Enjoy flexible working arrangements, competitive pay, and a supportive work environment.
- Other info: Embrace diversity and inclusion while growing your career in a dynamic industry.
- Why this job: Make a real difference by ensuring quality and satisfaction in every project.
- Qualifications: Experience in customer care and strong problem-solving skills are essential.
The predicted salary is between 40000 - 50000 € per year.
Responsibilities include the resolution of any defects that may develop in completed work, obtaining the 'Making Good Defects' certificate on completed work, and ensuring that the resolution of these defects is achieved in line with the contract conditions for the project and with minimum cost to the Company, whilst maintaining good relations with the building owner and users.
Aftercare following Practical Completion:
- Carry out any remaining works following PC if required
- Carry out works during the defects period
- Arrange for the official List of Defects at the end of the defects period
- Organise contractual meetings to inspect and sign-off on defects
- Expedite the completion of items required to complete the 278 works agreements and audits
- Provide documentation to obtain retention
Administration of Aftercare Service:
- Answer queries as they arise from the building owner
- Respond to Notification of Defect sheets
- Plan the works and prepare the RAMS documents
- Arrange for the sub-contractor attendance
- Keep records of works carried out and works deemed non-defects
- Be available outside of work hours as appropriate
Feedback and Continuous Improvement:
- Identify and advise on poor quality materials or workmanship
- Provide feedback on poor performance by sub-contractors via COINS
- Alert operational management to instances of recurring defects
- Provide honest feedback on the effect of poor management practices or out of sequence work
- Investigate Latent Defect reports
Investigation of Defects:
- Make safe the area where defect is reported whilst investigation proceeds
- Have knowledge of the Contract Documents and subcontractor/supplier relationships
- Obtain the building O&M information and obtain relevant drawings
- Understand the Design & Build criteria and the Companies liabilities
- Make a thorough inspection of the Building to establish the cause of the defect
- Record your findings and make a formal written response following agreement with the Regional Director
Rectification of Defects:
- Arrange work around end user requirements using measures to minimise disruption during working hours
- Raise Invoices for billing non-defect work repairs
- Raise Invoices for billing variation work instructed by Client
- Recover costs from sub-contractor for items of their work carried out by VINCI
- Be helpful but don't do favours
Equality, Diversity and Inclusion:
VINCI Building recognises the importance of helping employees balance their work and home life by offering flexible working arrangements across many roles, which include working from home to enable employees to balance their working life with other priorities. Fairness, Inclusion and Respect (FIR) at VINCI Building is about recognising and celebrating each other's differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all. Should you require any reasonable adjustments to be made as part of the application process, please contact us directly.
Customer Care Manager in London employer: VINCI Building UK
VINCI Building is an exceptional employer that prioritises employee well-being through flexible working arrangements, allowing you to balance your professional and personal life effectively. Our commitment to fairness, inclusion, and respect fosters a diverse work culture where every team member's unique contributions are valued, providing ample opportunities for growth and development in the dynamic field of customer care management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Care Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to defect resolution and aftercare services. Practise your responses, focusing on how you’ve handled similar situations in the past. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Customer Care Manager position!
We think you need these skills to ace Customer Care Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer care and defect resolution. We want to see how your skills align with the responsibilities listed in the job description!
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've successfully resolved defects or issues in past roles. We love to see candidates who can think on their feet and maintain good relationships while doing so.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at VINCI Building UK
✨Know Your Stuff
Make sure you understand the key responsibilities of a Customer Care Manager. Familiarise yourself with defect resolution processes, aftercare services, and how to maintain good relationships with clients. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved defects or managed aftercare services. Highlight how you minimised costs while maintaining quality and client satisfaction. This will demonstrate your ability to handle the challenges of the job.
✨Emphasise Communication
Since this role involves liaising with building owners and subcontractors, be ready to discuss how you communicate effectively. Share instances where you've navigated difficult conversations or provided clear documentation to resolve issues. Good communication is key in this position!
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific situations related to defects or client queries. Practising these scenarios can help you articulate your thought process and decision-making skills under pressure.
