At a Glance
- Tasks: Lead the resolution of defects and ensure top-notch aftercare for completed projects.
- Company: Join VINCI Building, a leader in construction with a focus on quality and teamwork.
- Benefits: Enjoy flexible working arrangements, competitive pay, and a supportive work environment.
- Other info: Embrace diversity and inclusion while growing your career in a dynamic industry.
- Why this job: Make a real difference by ensuring high standards and customer satisfaction in every project.
- Qualifications: Experience in defect management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
Responsibilities
- Responsible for the resolution of any defects that may develop in completed work.
- May also be responsible for obtaining the 'Making Good Defects' certificate on completed work.
- The resolution of these defects should be achieved in line with the contract conditions for the project and with minimum cost to the Company, whilst maintaining good relations with the building owner and users.
Aftercare following Practical Completion
- Carry out any remaining works following PC if required.
- Carry out works during the defects period.
- Arrange for the official List of Defects at the end of the defects period.
- Organise contractual meetings to inspect and sign-off on defects.
- Expedite the completion of items required to complete the 278 works agreements and audits.
- Provide documentation to obtain retention.
Administration of Aftercare Service
- Answer queries as they arise from the building owner.
- Respond to Notification of Defect sheets.
- Plan the works and prepare the RAMS documents.
- Arrange for the sub-contractor attendance.
- Keep records of works carried out and works deemed non-defects.
- Be available outside of work hours as appropriate.
Feedback and Continuous Improvement
- Identify and advise on poor quality materials or workmanship.
- Provide feedback on poor performance by sub-contractors via COINS.
- Alert operational management to instances of recurring defects.
- Provide honest feedback on the effect of poor management practices or out of sequence work.
- Investigate Latent Defect reports.
Investigation of Defects
- Make safe the area where defect is reported whilst investigation proceeds.
- Have knowledge of the Contract Documents and subcontractor/supplier relationships.
- Obtain the building O&M information and obtain relevant drawings.
- Understand the Design & Build criteria and the Companies liabilities.
- Make a thorough inspection of the Building to establish the cause of the defect.
- Record your findings and make a formal written response following agreement with the Regional Director.
Rectification of Defects
- Arrange work around end user requirements using measures to minimise disruption during working hours.
- Raise Invoices for billing non-defect work repairs.
- Raise Invoices for billing variation work instructed by Client.
- Recover costs from sub-contractor for items of their work carried out by VINCI.
- Be helpful but don't do favours.
Equality, Diversity and Inclusion
VINCI Building recognises the importance of helping employees balance their work and home life by offering flexible working arrangements across many roles, which include working from home to enable employees to balance their working life with other priorities. Fairness, Inclusion and Respect (FIR) at VINCI Building is about recognising and celebrating each other's differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all. Should you require any reasonable adjustments to be made as part of the application process, please contact us directly.
Customer Care Manager employer: VINCI Building UK
VINCI Building is an exceptional employer that prioritises employee well-being through flexible working arrangements, allowing you to balance your professional and personal life effectively. Our commitment to Fairness, Inclusion, and Respect fosters a diverse work culture where every team member's unique contributions are valued, providing ample opportunities for growth and development within the company. Join us in a role that not only offers meaningful challenges but also supports your career advancement in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your experience. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer care and defect resolution. We want to see how your skills align with the responsibilities outlined in the job description.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved defects or issues in previous roles. We love seeing candidates who can think on their feet and maintain good relationships while doing so!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at VINCI Building UK
✨Know Your Stuff
Make sure you understand the responsibilities of a Customer Care Manager. Familiarise yourself with defect resolution processes, aftercare services, and how to maintain good relations with clients. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully resolved defects or managed aftercare services in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and ability to handle challenges effectively.
✨Show Your Communication Skills
As a Customer Care Manager, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle queries from building owners or manage subcontractor relationships, as this will be key in your role.
✨Emphasise Continuous Improvement
Highlight your commitment to feedback and continuous improvement during the interview. Discuss how you've identified issues in past projects and what steps you took to improve processes. This shows that you're proactive and dedicated to enhancing quality, which aligns with the company's values.
