At a Glance
- Tasks: Manage and resolve defects in completed work while ensuring client satisfaction.
- Company: Join a leading construction firm focused on quality and customer care.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Make a real difference by ensuring high-quality standards and client relationships.
- Qualifications: Experience in customer care and knowledge of construction processes preferred.
The predicted salary is between 40000 - 50000 £ per year.
Responsible for the resolution of any defects that may develop in completed work. May also be responsible for obtaining the ‘Making Good Defects’ certificate on completed work. The resolution of these defects should be achieved in line with the Contract conditions for the project and with minimum cost to the Company, whilst maintaining good relations with the building owner and users.
Aftercare following Practical Completion
- Carry out any remaining works following PC if required
- Carry out works during the defects period
- Arrange for the official List of Defects at the end of the defects period
- Organise contractual meetings to inspect and sign-off on defects
- Expedite the completion of items required to complete the 278 works agreements and audits
- Provide documentation to obtain retention
Administration of Aftercare Service
- Answer queries as they arise from the building owner
- Respond to Notification of Defect sheets
- Plan the works and prepare the RAMS documents
- Arrange for the sub-contractor attendance
- Keep records of works carried out and works deemed non-defects
- Be available outside of work hours as appropriate
Feedback and Continuous Improvement
- Identify and advise on poor quality materials or workmanship
- Provide feedback on poor performance by sub-contractors via COINS
- Alert operational management to instances of recurring defects
- Provide honest feedback on the effect of poor management practices or out of sequence work
- Investigate Latent Defect reports
Investigation of Defects
- Make safe the area where defect is reported whilst investigation proceeds
- Have knowledge of the Contract Documents and subcontractor/supplier relationships
- Obtain the building O&M information and relevant drawings
- Understand the Design & Build criteria and the Companies liabilities
- Make a thorough inspection of the Building to establish the cause of the defect
- Record findings and make a formal written response following agreement with the Regional Director
Rectification of Defects
- Arrange work around end user requirements using measures to minimise disruption during working hours
- Raise Invoices for billing non-defect work repairs
- Raise Invoices for billing variation work instructed by Client
- Recover costs from sub-contractor for items of their work carried out by VINCI
- Be helpful but don’t do favours
Customer Care Manager employer: VINCI BUILDING LIMITED
As a Customer Care Manager at our company, you will thrive in a supportive work culture that prioritises employee development and continuous improvement. We offer competitive benefits, flexible working hours, and opportunities for professional growth, all while being part of a team dedicated to delivering high-quality service in a dynamic environment. Located in a vibrant area, our company fosters strong relationships with clients and encourages open communication, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a Customer Care Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to defect resolution and aftercare services. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've handled defects or improved processes in past roles. This will demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Care Manager role. Highlight your experience in defect resolution and aftercare services, as well as any relevant project management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how your background aligns with our needs. Be sure to mention your ability to maintain good relations with clients while managing defects.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved defects or issues in past roles. We love candidates who can think on their feet and provide solutions that keep projects running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light possible!
How to prepare for a job interview at VINCI BUILDING LIMITED
✨Know Your Stuff
Make sure you’re familiar with the job description and the specific responsibilities of a Customer Care Manager. Brush up on your knowledge of defect resolution processes, aftercare services, and how to maintain good relationships with clients. This will show that you’re serious about the role and understand what’s expected.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully resolved defects or managed aftercare services in the past. Be ready to share these examples during the interview, as they’ll demonstrate your problem-solving skills and ability to handle challenging situations effectively.
✨Ask Smart Questions
Prepare some insightful questions to ask the interviewer about their processes for managing defects and aftercare. This not only shows your interest in the role but also gives you a chance to gauge if their approach aligns with your values and work style.
✨Show Your Team Spirit
Highlight your ability to work collaboratively with subcontractors and other team members. Discuss how you’ve provided feedback on performance and contributed to continuous improvement in previous roles. This will illustrate that you’re not just a lone wolf but someone who values teamwork and communication.
