At a Glance
- Tasks: Assist in daily store operations and lead a dynamic team to achieve sales goals.
- Company: Join Vince, a luxury retail brand known for its exceptional customer service.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work environment.
- Other info: Embrace a culture of inclusivity and personal development.
- Why this job: Be a key player in a stylish retail space and make a real impact on customer experiences.
- Qualifications: 3+ years in luxury retail management with strong leadership and communication skills.
The predicted salary is between 24960 - 30000 £ per year.
Vince is seeking a dynamic, customer service driven Full‑Time Assistant Store Manager at our Marylebone retail location. The Assistant Store Manager (ASM) is responsible for assisting the Store Manager in the daily operation of the store. He/she must demonstrate leadership by maximizing profits, sales and the customer service experience. The ASM will be responsible for contributing a significant amount of the store’s sales and will be goaled according to the store’s monthly sales plan. This individual will help to hire, train and manage store associates to achieve the sales and profit goals. The ASM will model the standards for customer service. While the manager is on duty, the assistant will ensure that the store maintains excellent visual presentation and housekeeping standards. He/she will operate the store in accordance with the company’s operational guideline, follow all loss control procedures and ensure proper floor coverage to maximize store volume.
What You’ll Be Responsible For
- Achieve and exceed individual productivity and sales goals
- Assist in achieving and exceeding the store’s productivity and sales goals
- Set an example of exceptional customer service by modeling the desired customer service behaviour and coaching the staff to achieve the same results.
- Practice and teach client development to the staff.
- Assist the store manager to recruit, train, motivate and retain quality sales associates
- Assist the store manager in evaluation of individual associate’s performance to goals
- Help maintain a high level of visual merchandising and housekeeping standards
- Perform daily opening and closing procedures including daily paperwork reconciliation and other operational tasks
- Protect store assets and inventory. Bring any potential shrinkage information to the store manager’s attention.
- Enforce the company policies and procedures
Client Book Management and Clienteling
What You’ll Bring
- Effective & Elevate communication
- Solution Driven Business Acumen
- Autonomous Operator
Qualifications/Experience We’re Looking For
- Minimum of three (3) years of experience in luxury retail management
- Full understanding of specialty retail, including business development, visual merchandising and store operations
- Computer skills to include operation of retail point of sale system, Word, Excel and email
- Must be able to lift, carry or otherwise move objects weighing up to 35 pounds when merchandising the sales floor and use ladders or stairs
- Strong leadership critical thinking and problem solving skills. Delegate responsibility and work to the staff.
- Demonstrate strong verbal and written communication skills allowing for communication of the company’s goals and objectives
- A positive, outgoing, high energy personality that is entrepreneurial, who is sales focused and takes full ownership of the store’s business at all levels
- A mentor and leader to staff and peers. Developing individuals’ strengths and identifying opportunities.
- A trainer able to teach skills in customer service, selling, and operations
Assistant Store Manager, Marylebone in London employer: Vince
Vince is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Marylebone. As an Assistant Store Manager, you will benefit from comprehensive training and development opportunities, allowing you to grow your leadership skills while contributing to a dynamic team focused on delivering outstanding customer service. With a commitment to employee well-being and a supportive environment, Vince stands out as a rewarding place to build a meaningful career in luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager, Marylebone in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Vince, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Vince!
We think you need these skills to ace Assistant Store Manager, Marylebone in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Vince, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Vince and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Vince that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Vince
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
