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For Companies At a Glance
- Tasks: Drive sales, build customer relationships, and maintain store presentation.
- Company: Vince is a luxury apparel brand known for its effortless style and quality.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive work culture.
- Why this job: Join a dynamic team and create exceptional shopping experiences for customers.
- Qualifications: Retail experience preferred; strong communication and sales skills required.
- Other info: Be part of a global brand with a commitment to community and creativity.
The predicted salary is between 28800 - 43200 ÂŁ per year.
ABOUT VINCE
Established in 2002, Vince is a leading global luxury apparel and accessories brand best known for creating elevated yet understated pieces for every day. The collections are inspired by the brand’s California origins and embody a feeling of warm and effortless style. Vince designs uncomplicated yet refined pieces that approach dressing with a sense of ease. Known for its range of luxury products, Vince offers women’s and men’s ready-to-wear, shoes, handbags, and home for a global lifestyle. Vince products are sold in prestige locations worldwide. The Company operates 66 retail stores worldwide and its e-commerce site, vince.com. The Company is headquartered in New York and operates a design studio in Los Angeles. Vince is searching for talent to contribute to the future development of the brand who have passion, creativity, and an entrepreneurial spirit. As a company, we are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, a community to “give-back”, and competitive pay and benefits.
SUMMARY
VINCE, a leading luxury brand in contemporary apparel for both women and men, is seeking a dynamic, customer-focused Full-Time Key Holder for our London stores. As a Key Holder, you will be instrumental in driving sales and fostering meaningful customer relationships. You will maximize sales opportunities by identifying customer needs and delivering personalized service, ensuring that each client leaves with an exceptional shopping experience. The Key Holder will continue client engagement beyond the initial transaction by capturing key customer information and utilizing various communication channels to build lasting relationships. In addition to your sales responsibilities, you will assist in maintaining the store’s visual merchandising and housekeeping standards. You will be involved in receiving merchandise, ensuring it is properly displayed, processing markdowns, and handling transfers. The Key Holder must also be proficient in operating our point-of-sale (POS) register system and email communication tools.
Key Responsibilities:
- Achieve and exceed personal sales and productivity goals
- Demonstrate in-depth knowledge of merchandise features and benefits to enhance sales opportunities
- Actively engage with customers, listening to their needs and overcoming objections to drive sales
- Build long-term relationships with customers through follow-up contact, including phone, email, and written communication
- Maintain high standards of store presentation and housekeeping
- Operate the POS register system and email tools effectively
- Safeguard store inventory through adherence to loss prevention procedures
- Follow store operational policies and procedures to ensure smooth store operations
- Manage and maintain a client book, utilizing clienteling practices to foster customer loyalty
Qualifications:
- Prior experience in luxury or contemporary retail sales is preferred
- Strong sales-driven, goal-oriented mindset
- Positive, high-energy, and approachable personality with the ability to initiate customer interactions and assess their shopping needs
- Excellent verbal and written communication skills, with a collaborative team-player attitude
- Proficiency in retail POS systems, Word, Excel, and email
Vince is an Equal Opportunity Employer and Affirmative Action Employer, M/F/D/V
Keyholder employer: Vince
Contact Detail:
Vince Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder
✨Tip Number 1
Familiarise yourself with Vince's brand ethos and product range. Understanding their California-inspired style and luxury offerings will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your customer engagement skills. As a Key Holder, you'll need to actively listen to customers and address their needs. Role-playing scenarios with friends or family can help you refine your approach and build confidence.
✨Tip Number 3
Get comfortable with retail POS systems and email communication tools. If you have access to similar systems, practice using them to ensure you're ready to operate efficiently from day one.
✨Tip Number 4
Network with current or former employees of Vince if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Keyholder
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Vince's brand ethos and product offerings. Highlight your understanding of their luxury apparel and accessories in your application to show that you resonate with their style and values.
Tailor Your CV: Make sure your CV reflects relevant experience in luxury or contemporary retail sales. Emphasise any achievements related to sales goals and customer engagement, as these are key aspects of the Keyholder role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've exceeded sales targets or enhanced customer experiences in previous roles.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this position, provide examples in your application that demonstrate your proficiency in these areas, particularly in client interactions and follow-ups.
How to prepare for a job interview at Vince
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury apparel and accessories during the interview. Vince values candidates who have a genuine interest in their products and can convey that passion to customers.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in previous roles. Highlight your ability to listen to their needs and provide tailored solutions, as this is crucial for a Key Holder position.
✨Know the Brand Inside Out
Research Vince's history, product offerings, and brand ethos. Being knowledgeable about the company will not only impress the interviewers but also help you articulate how you can contribute to their goals.
✨Prepare for Situational Questions
Anticipate questions that may ask how you would handle specific customer scenarios or challenges in the store. Practising your responses will help you demonstrate your problem-solving skills and sales-driven mindset.
