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For Companies At a Glance
- Tasks: Drive sales and build customer relationships while maintaining store standards.
- Company: Vince is a luxury apparel brand known for its stylish, everyday pieces.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive work culture.
- Why this job: Join a creative team and make a real impact on customer experiences.
- Qualifications: Retail experience preferred; strong communication and sales skills are essential.
- Other info: This is a full-time entry-level position in a vibrant London location.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About Vince
Established in 2002, Vince is a leading global luxury apparel and accessories brand best known for creating elevated yet understated pieces for every day. The collections are inspired by the brand’s California origins and embody a feeling of warm and effortless style. Vince designs uncomplicated yet refined pieces that approach dressing with a sense of ease. Known for its range of luxury products, Vince offers women’s and men’s ready-to-wear, shoes, handbags, and home for a global lifestyle. Vince products are sold in prestige locations worldwide. The Company operates 66 retail stores worldwide and its e-commerce site, vince.com. The Company is headquartered in New York and operates a design studio in Los Angeles.
Vince is searching for talent to contribute to the future development of the brand who have passion, creativity, and an entrepreneurial spirit. As a company, we are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, a community to “give-back”, and competitive pay and benefits.
Summary
VINCE, a leading luxury brand in contemporary apparel for both women and men, is seeking a dynamic, customer-focused Full-Time Key Holder for our London stores. As a Key Holder, you will be instrumental in driving sales and fostering meaningful customer relationships. You will maximize sales opportunities by identifying customer needs and delivering personalized service, ensuring that each client leaves with an exceptional shopping experience. The Key Holder will continue client engagement beyond the initial transaction by capturing key customer information and utilizing various communication channels to build lasting relationships.
In addition to your sales responsibilities, you will assist in maintaining the store’s visual merchandising and housekeeping standards. You will be involved in receiving merchandise, ensuring it is properly displayed, processing markdowns, and handling transfers. The Key Holder must also be proficient in operating our point-of-sale (POS) register system and email communication tools.
Key Responsibilities
- Achieve and exceed personal sales and productivity goals
- Demonstrate in-depth knowledge of merchandise features and benefits to enhance sales opportunities
- Actively engage with customers, listening to their needs and overcoming objections to drive sales
- Build long-term relationships with customers through follow-up contact, including phone, email, and written communication
- Maintain high standards of store presentation and housekeeping
- Operate the POS register system and email tools effectively
- Safeguard store inventory through adherence to loss prevention procedures
- Follow store operational policies and procedures to ensure smooth store operations
- Manage and maintain a client book, utilizing clienteling practices to foster customer loyalty
Qualifications
- Prior experience in luxury or contemporary retail sales is preferred
- Strong sales-driven, goal-oriented mindset
- Positive, high-energy, and approachable personality with the ability to initiate customer interactions and assess their shopping needs
- Excellent verbal and written communication skills, with a collaborative team-player attitude
- Proficiency in retail POS systems, Word, Excel, and email
Vince is an Equal Opportunity Employer and Affirmative Action Employer, M/F/D/V.
Key Holder- London Marylebone employer: Vince
Contact Detail:
Vince Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Holder- London Marylebone
✨Tip Number 1
Familiarise yourself with Vince's brand ethos and product range. Understanding their California-inspired style and luxury offerings will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your customer engagement skills. As a Key Holder, you'll need to actively listen to customers and address their needs. Role-playing scenarios with friends or family can help you feel more confident in initiating conversations and overcoming objections.
✨Tip Number 3
Get comfortable with retail POS systems and email communication tools. Familiarity with these technologies will not only make you more efficient but also show your potential employer that you're ready to hit the ground running.
✨Tip Number 4
Network within the retail community. Attend local events or join online groups related to luxury retail. Building connections can provide valuable insights and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Key Holder- London Marylebone
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Key Holder position at Vince. Familiarise yourself with the responsibilities and qualifications listed in the job description to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any prior experience in luxury or contemporary retail sales. Use specific examples that demonstrate your sales-driven mindset and ability to build customer relationships.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application reflects your ability to communicate effectively. Consider including examples of how you've successfully engaged with customers in the past.
Personalise Your Cover Letter: Craft a personalised cover letter that expresses your passion for the brand and the role. Mention why you want to work for Vince specifically and how your values align with theirs, particularly regarding customer service and community engagement.
How to prepare for a job interview at Vince
✨Know the Brand Inside Out
Before your interview, make sure you research Vince thoroughly. Understand their history, values, and product offerings. This will not only show your genuine interest in the brand but also help you answer questions more effectively.
✨Demonstrate Your Sales Skills
As a Key Holder, sales are crucial. Be prepared to discuss your previous sales experiences and how you've exceeded targets. Use specific examples to illustrate your ability to engage customers and drive sales.
✨Showcase Your Customer Service Approach
Vince values meaningful customer relationships. Be ready to share how you've built long-term relationships with clients in the past. Highlight your communication skills and any follow-up strategies you've used to maintain customer loyalty.
✨Prepare for Role-Specific Questions
Expect questions related to visual merchandising and inventory management. Familiarise yourself with common retail practices and be ready to discuss how you would maintain store presentation and adhere to loss prevention procedures.
