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- Tasks: Manage export orders and build strong customer relationships in a dynamic environment.
- Company: Join Vinarchy, a global wine company redefining the industry with innovation.
- Benefits: Enjoy flexible working, annual wine allowance, and exclusive employee discounts.
- Other info: Modern office in Bristol with excellent career growth opportunities.
- Why this job: Be part of a passionate team making a real impact in the wine world.
- Qualifications: Experience in customer order management; knowledge of export documentation is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Vinarchy is an exceptional global wine company committed to redefining wine. Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in almost every corner of the world, we are relentlessly innovative, ambitious and imaginative at every stage from grape to glass.
About the role
In this role you will be responsible for the processing and management of export orders from receipt of order through to delivery and beyond. Ensuring orders are processed in-line with customer requirements and internal SLAs whilst maintaining and developing customer relationships.
Key Responsibilities Include:
- Processing and management of customer orders from receipt through to despatch and beyond.
- To regularly communicate with customers, vendors and key stakeholders updating on progress throughout the process.
- Maintain and develop customer relationships ensuring a collaborative approach.
- Being first point of contact for any issues that arise, completing RCA and putting in preventative measures.
- Creation of country specific documentation where applicable.
- To scan and store any third-party documentation within the shipment orders.
- To ensure documentation is processed accurately to distribute to customers in a timely manner (email or courier depending on customers' requirements).
- Maintain customer shipment records including all relevant correspondence pertaining to the order, especially for audit purposes.
- To assist with other team members when on leave to ensure productivity continues.
Other Responsibilities Include:
- Promotional Compliance Review root cause of DC to store failures.
- Smooth management of delivery of product to Distribution.
- Optimisation of delivery into all distribution centres.
- Managing system housekeeping.
- Efficient management of stock holding.
- Managing balance between Supplier and Customer stock levels.
What You'll Bring:
- Behavioural: Well organised, motivated and adaptable, team orientated, ability to perform under pressure.
- Functional: High level of attention to detail, excellent communication and written skills, ability to work independently and be a team player, proficient in Microsoft Outlook & Excel, knowledge of export documentation systems, strong organisational skills.
Qualifications:
No formal qualifications required. Experience in customer order management and relationship building. Knowledge of export documentation desirable but not essential.
Why Join Us?
Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success. We offer a competitive rewards package and the opportunity to work with a world-class team.
You will also have access to:
- Annual wine allowance and access to unique wine specials.
- Flexible working (Up to 2 days working from home).
- Paid Parental Leave.
- Start your weekend early with our Fast Friday finishes!
- Modern office located in Bristol.
- Go Beyond Day - make a difference in your local community.
- Access to an extensive online learning library.
- Private Health Insurance Discounts & Annual Flu Vaccination Program.
- Employee Assistance Program & Various exclusive employee discounts.
Ready to redefine your future? APPLY TODAY!
At Vinarchy we are dedicated to building a diverse, dynamic and inclusive culture. Prospective candidates will be required to provide proof of legal work rights and undertake relevant pre-employment screening to verify eligibility and suitability.
Export Customer Service Executive employer: Vinarchy
Contact Detail:
Vinarchy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Customer Service Executive
✨Tip Number 1
Network like a pro! Reach out to people in the wine industry or related fields. Use LinkedIn to connect with current employees at Vinarchy and ask for insights about the company culture and the role.
✨Tip Number 2
Prepare for the interview by researching common questions for customer service roles. Think about how your past experiences can showcase your organisational skills and attention to detail, which are key for this position.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experiences. Remember, you’ll be the first point of contact for customers, so demonstrating your ability to communicate effectively is crucial.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Vinarchy team.
We think you need these skills to ace Export Customer Service Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Export Customer Service Executive role. Highlight your experience in customer order management and relationship building, as these are key aspects of the job.
Show Off Your Communication Skills: Since you'll be regularly communicating with customers and stakeholders, it's essential to demonstrate your excellent communication skills in your written application. Use clear and concise language to convey your points.
Highlight Attention to Detail: This role requires a high level of attention to detail, especially when processing documentation. Make sure to mention any relevant experiences where you've successfully managed details in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team at Vinarchy!
How to prepare for a job interview at Vinarchy
✨Know Your Wine and Export Processes
Familiarise yourself with the basics of wine production and export documentation. Understanding the journey from grape to glass will not only impress your interviewers but also show that you're genuinely interested in the industry.
✨Showcase Your Communication Skills
As an Export Customer Service Executive, you'll be the first point of contact for customers. Prepare examples of how you've effectively communicated with clients or resolved issues in the past. This will demonstrate your ability to maintain and develop customer relationships.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage multiple tasks or orders simultaneously. Bring up specific tools or methods you use to keep track of details, as this role requires a high level of attention to detail.
✨Prepare Questions About the Company
Research Vinarchy and prepare thoughtful questions about their operations, culture, and future plans. This shows your enthusiasm for the role and helps you determine if the company is the right fit for you.