At a Glance
- Tasks: Support the Grocery team with account administration and data analysis to drive commercial performance.
- Company: Vinarchy, a global wine company redefining the industry with innovation and creativity.
- Benefits: Flexible working, annual wine allowance, private health insurance, and exclusive employee discounts.
- Other info: Opportunity for career growth and community engagement through Go Beyond Day.
- Why this job: Join a passionate team and make a real impact in the dynamic FMCG and wine sectors.
- Qualifications: Strong organisational skills, attention to detail, and proficiency in Microsoft Office.
The predicted salary is between 40500 - 49500 £ per year.
About Us
Vinarchy is an exceptional global wine company committed to redefining wine. Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in almost every corner of the world, we are relentlessly innovative, ambitious and imaginative at every stage from grape to glass.
About the role
Administration support to the Grocery commercial team, working cross functionally as required. You will play a key role within Vinarchy's Grocery team, supporting the delivery of customer plans, commercial activations and category growth across some of the UK's leading retailers. Working closely with Sales, Category and Trade Marketing teams, you'll combine data analysis, account coordination and customer support to help drive commercial performance, execute promotional activity and ensure plans are delivered successfully. Ideal for someone who is highly organised, detail-oriented and commercially curious, this role offers broad exposure to customer management and a fantastic opportunity to develop a long-term career within FMCG and the wine industry.
Key Responsibilities
- Provide day-to-day support to the Grocery Commercial team, acting as a key contact for account administration and coordination.
- Maintain accurate customer and product data, including pricing, product codes, new line setups and account documentation.
- Support forecasting, promotional planning and commercial reporting, ensuring information is accurate and up to date.
- Manage account administration processes, including pricing updates, claims validation, accrual management and system maintenance.
- Analyse EPOS and stock data to support performance tracking, identify opportunities and highlight risks.
- Work closely with Category, Trade Marketing and Sales teams to support customer plans, activations and business reviews.
- Monitor promotional activity, competitor performance and in-store execution through store visits and shopper checks.
- Support commercial projects and wider Grocery account activity, collaborating across teams to ensure successful delivery of business objectives.
What You'll Bring
- Strong organisational and time‑management skills.
- Excellent written and verbal communication.
- High attention to detail and accuracy.
- Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).
- Ability to multitask and prioritise workload.
- Ability to learn quickly to use retailer supplier portals efficiently and effectively.
- Team‑oriented with a positive, can-do attitude.
- Ability to work alone.
- Adaptive learner who thrives in a dynamic environment.
Your Experience
- Ideally experience working with Grocery Multiple retailers.
- Previous experience in administration, customer service or account support.
- Excellent people skills.
- Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).
- Creating reports, presentations, memos, and other business documents with accuracy and diligence.
- Consulting with customer and internal teams to support operations and resolve queries.
Physical and Other Requirements
- Business travel may be required from time to time.
- Occasional out of hours work may be required.
Why Join Us?
Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success. We offer a competitive rewards package and the opportunity to work with a world-class team. You will also have access to:
- Annual wine allowance and access to unique wine specials.
- Flexible working (Up to 2 days working from home).
- Paid Parental Leave.
- Start your weekend early with our Fast Friday finishes!
- Modern office located in either Bristol or Central London.
- Go Beyond Day - make a difference in your local community.
- Access to an extensive online learning library.
- Private Health Insurance.
- Discounts & Annual Flu Vaccination Program.
- Employee Assistance Program & Various exclusive employee discounts.
Our Company Values
- Grow Together.
- Integrity In Every Drop.
- Own Your Impact.
- Simplify To Amplify.
Account Administrator (SALES176) in Bristol employer: Vinarchy
At Vinarchy, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As an Automation and AI Analyst, you'll be part of a dynamic team dedicated to redefining the wine industry while enjoying benefits like a competitive rewards package, annual wine allowance, and access to extensive learning resources. Our commitment to employee growth and community engagement, combined with our vibrant office locations in Bristol and Weybridge, makes Vinarchy a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Account Administrator (SALES176) in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vinarchy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vinarchy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Administrator (SALES176) in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vinarchy:Your cover letter is your chance to shine! Tell us why you want to work at Vinarchy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vinarchy!
How to prepare for a job interview at Vinarchy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
