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- Tasks: Manage export orders and build strong customer relationships in a dynamic environment.
- Company: Join Vinarchy, a global wine company redefining the industry with innovation.
- Benefits: Enjoy flexible working, annual wine allowance, and exclusive employee discounts.
- Other info: Modern office in Bristol with excellent career growth opportunities.
- Why this job: Be part of a passionate team making a real impact in the wine world.
- Qualifications: Experience in customer order management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine. Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in almost every corner of the world, we are relentlessly innovative, ambitious and imaginative at every stage from grape to glass.
In this role you will be responsible for the processing and management of export orders from receipt of order through to delivery and beyond. Ensuring orders are processed in-line with customer requirements and internal SLAs whilst maintaining and developing customer relationships.
Key Responsibilities Include:
- Processing and management of customer orders from receipt through to despatch and beyond.
- To regularly communicate with customers, vendors and key stakeholders updating on progress throughout the process.
- Maintain and develop customer relationships ensuring a collaborative approach.
- Being first point of contact for any issues that arise, completing RCA and putting in preventative measures.
- Creation of country specific documentation where applicable.
- To scan and store any third-party documentation within the shipment orders.
- To ensure documentation is processed accurately to distribute to customers in timely manner (email or courier depending on customer’s requirements).
- Maintain customer shipment records including all relevant correspondence pertaining to the order, especially for Audit purposes.
- To assist with other team members when on leave to ensure productivity continues.
Other Responsibilities Include:
- Promotional Compliance Review root cause of DC to store failures.
- Smooth management of delivery of product to Distribution.
- Optimisation of delivery into all distribution centres.
- Efficient management of stock holding.
- Managing balance between Supplier and Customer stock levels.
What You’ll Bring:
Behavioural
- Well organised.
- Motivated and adaptable.
- Team Orientated.
- Ability to perform under pressure.
Functional
- High level of attention to detail.
- Excellent communication and written skills.
- Ability to work independently and be a team player.
- Proficient in Microsoft Outlook & Excel.
- Knowledge of export documentation systems.
- Strong organisational skills.
Qualifications
- Experience in customer order management and relationship building.
- Knowledge of export documentation desirable but not essential.
Why Join Us?
Vinarchy is a home for passionate people to do their very best work. We believe in empowering our people and celebrating success. We offer a competitive rewards package and the opportunity to work with a world-class team. You will also have access to:
- Annual wine allowance and access to unique wine specials.
- Flexible working (Up to 2 days working from home).
- Start your weekend early with our Fast Friday finishes!
- Modern office located in Bristol.
- Go Beyond Day - make a difference in your local community.
- Access to an extensive online learning library.
- Private Health Insurance.
- Discounts & Annual Flu Vaccination Program.
- Employee Assistance Program & Various exclusive employee discounts.
Ready to redefine your future? APPLY TODAY!
At Vinarchy we are dedicated to building a diverse, dynamic and inclusive culture. Prospective candidates will be required to provide proof of legal work rights and undertake relevant pre-employment screening to verify eligibility and suitability.
Export Customer Service Executive in Bristol employer: Vinarchy UK Limited
Contact Detail:
Vinarchy UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Customer Service Executive in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the wine industry or related fields on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching Vinarchy and its values. Show us that you’re not just another candidate; demonstrate your passion for wine and how you can contribute to our innovative culture.
✨Tip Number 3
Practice your communication skills! As an Export Customer Service Executive, you'll need to keep customers updated and handle issues smoothly. Role-play with a friend to get comfortable with potential scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Export Customer Service Executive in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Export Customer Service Executive role. Highlight your experience in customer order management and relationship building, as well as any relevant skills that match the job description.
Show Off Your Communication Skills: Since this role involves regular communication with customers and stakeholders, it’s essential to showcase your excellent written communication skills. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Highlight Your Organisational Skills: Being well-organised is key for this position. In your application, mention specific examples of how you've managed multiple tasks or projects simultaneously, especially under pressure. This will show us you can handle the demands of the role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Vinarchy UK Limited
✨Know Your Wine and Export Processes
Familiarise yourself with the basics of wine production and export documentation. Understanding the journey from grape to glass will not only impress your interviewers but also show your genuine interest in the industry.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to manage multiple customer orders and maintain accurate records. Use specific scenarios where you successfully handled pressure or tight deadlines to demonstrate your organisational prowess.
✨Communicate Effectively
Practice clear and concise communication. Since you'll be the first point of contact for customers, being able to articulate updates and resolve issues smoothly is crucial. Consider role-playing common customer interactions with a friend before the interview.
✨Emphasise Teamwork and Adaptability
Vinarchy values collaboration, so be ready to discuss how you've worked effectively in teams. Share instances where you adapted to changes or supported colleagues, especially during busy periods or when someone was on leave.