At a Glance
- Tasks: Drive sales for events like weddings and conferences while ensuring top-notch customer service.
- Company: Historic Villiers Hotel in Buckingham, recently refurbished and ready for new talent.
- Benefits: Competitive salary of £32,000, flexible hours, and a vibrant work environment.
- Other info: Opportunity to grow in a dynamic hotel setting with diverse events.
- Why this job: Join a passionate team and create unforgettable experiences for guests.
- Qualifications: Experience in sales and a love for hospitality are essential.
The predicted salary is between 32000 - 32000 £ per year.
Villiers Hotel is a spectacular 18th Century 49-bedroom hotel situated in the heart of the historic market town of Buckingham. Villiers has undergone a major refurbishment to all front of house areas and The Old Town Hall which provides all the meeting, serviced offices and function space.
We are currently looking for a full-time Sales Manager (40 hpw, £32,000 pa). Days of week to be worked will coincide with the needs of the business and will include occasional evening and weekend work.
This role is ideal for someone with a passion for hospitality, sales and customer service.
Key Responsibilities
- Sales & Business Development
- Proactively generate and convert enquiries for conferences, meetings, weddings, banquets, wakes and social events.
- Conduct site inspections and client show rounds, tailoring proposals to individual client needs.
- Prepare and present detailed quotations, contracts and function sheets.
- Achieve and exceed agreed sales targets and revenue budgets.
- Identify new business opportunities through networking, partnerships and local market activity.
- Upsell hotel services including accommodation, food & beverage and AV.
- Event Planning & Co-ordination
- Act as the main point of contact for clients from initial enquiry to post-event follow-up.
- Liaise closely with internal departments including operations, kitchen, front office and housekeeping to ensure seamless delivery.
- Coordinate event details such as room layouts, menus, timings, technical requirements and special requests.
- Ensure all event documentation is accurate and communicated in a timely manner.
- Attend key events where required to oversee smooth execution.
- Weddings & Special Events
- Manage wedding enquiries and bookings in line with hotel packages and bespoke offerings.
- Build initial strong relationships with couples and families, providing a personalised and sensitive service until 1-3 months before the event, where handover to On the Day Operational Team is completed with the couples & family.
- Coordinate wedding details in line with legal requirements and hotel standards.
- Administration & Systems
- Maintain accurate records on the hotel’s CRM and event management systems.
- Produce weekly and monthly sales reports as required.
- Ensure all contracts, deposits and payment schedules are managed correctly.
- Comply with GDPR, health & safety and licensing requirements.
- Customer Service & Reputation
- Deliver a high standard of customer care at all times.
- Handle client feedback professionally and resolve issues promptly.
- Support positive online reviews and repeat business through excellent service.
SALES MANAGER - Villiers Hotel Buckingham employer: Villiers Hotel - Buckingham
Villiers Hotel is an exceptional employer, offering a vibrant work culture in the heart of Buckingham. With a focus on employee growth and development, team members enjoy benefits such as free meals on duty, generous holiday entitlement, and access to a hospitality rewards app that provides discounts on various services. Join our enthusiastic team and be part of a unique brand that values excellence and fosters a supportive environment for all staff.
Contact Details:
Villiers Hotel - Buckingham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SALES MANAGER - Villiers Hotel Buckingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Villiers Hotel - Buckingham. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Villiers Hotel - Buckingham
Don't be shy about reaching out to Villiers Hotel - Buckingham directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace SALES MANAGER - Villiers Hotel Buckingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Villiers Hotel - Buckingham and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Villiers Hotel - Buckingham
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
