Villiers Hotel is a spectacular 18th Century 49-bedroom hotel situated in the heart of the historic market town of Buckingham. Villiers has undergone a major refurbishment to all front of house areas and The Old Town Hall which provides all the meeting, serviced offices and function space.
Hotel Receptionist - Villiers Hotel - Buckingham, Buckinghamshire
Full Time - 40 hours per week
Villiers Hotel is a spectacular 18th Century 49-bedroom hotel situated in the heart of the historic market town of Buckingham. Villiers has undergone a major refurbishment to all front of house areas and The Old Town Hall which provides all the meeting, serviced offices and function space.
ROLE IS WORKING A VARIETY OF SHIFTS INCLUSIVE OF WEEKENDSBETWEEN THE HOURS OF 7AM AND 11PM
The above shifts are essential to the role & non-negotiable.
Job Description
As Hotel Receptionist you will be responsible for offering a welcoming and seamless check in/check-out experience, manage incoming calls for bookings or general enquiries and promote the hotel’s facilities and services in a positive way optimising every opportunity.
As Hotel Receptionist, you will have a natural, warm, engaging personality, excellent attention to detail and have the ability to remain calm in all situations. Experience in the use of OPERA would be a distinct advantage.
Primary Responsibilities
- Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard.
- Build relationships with guests, ensuring that they want to return to Villiers Hotel.
- Ensure good communication with all departments throughout the hotels.
- Check in and check out of hotel guests, inclusive of taking payments and reconciling banking.
- Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary.
- Be familiar with and promote the hotel facilities.
- To have an excellent knowledge of all reception procedures.
- Knowledge of the Opera System would be an advantage, although full training will be provided.
Benefits of Working with us
- Free parking.
- Free meals on duty.
- Hospitality Rewards App - offering discounts across retail, groceries, days/nights out, cinema, meals, wellbeing & much more!
- Share of Tips in addition to your salary.
- Company Pension (contributory).
- Generous holiday entitlement.
- Referral Programme.
- Complimentary Access to our Gym.
- Opportunity to join an enthusiastic & friendly team!
Hotel Receptionist - full-time 40 hpw - Villiers Hotel - Buckingham employer: Villiers Hotel - Buckingham
Villiers Hotel is an exceptional employer, offering a vibrant work culture in the heart of Buckingham. With a focus on employee growth and development, team members enjoy benefits such as free meals on duty, generous holiday entitlement, and access to a hospitality rewards app that provides discounts on various services. Join our enthusiastic team and be part of a unique brand that values excellence and fosters a supportive environment for all staff.
Contact Details:
Villiers Hotel - Buckingham Recruitment Team
