At a Glance
- Tasks: Welcome guests and ensure a seamless check-in/check-out experience at our stunning hotel.
- Company: Join the historic Villiers Hotel in the heart of Buckingham.
- Benefits: Enjoy free meals, parking, gym access, and a share of tips on top of your salary.
- Other info: Flexible shifts available, with opportunities for growth in a vibrant hospitality environment.
- Why this job: Be part of a friendly team and create memorable experiences for guests.
- Qualifications: Warm personality and attention to detail; OPERA experience is a plus but not required.
The predicted salary is between 31500 - 38500 £ per year.
Villiers Hotel is a spectacular 18th Century 49-bedroom hotel situated in the heart of the historic market town of Buckingham.
Villiers has undergone a major refurbishment to all front of house areas and The Old Town Hall which provides all the meeting, serviced offices and function space.
Hotel Receptionists - Villiers Hotel - Buckingham, Buckinghamshire
2 roles available
- Full Time - 40 hours per week
- Part-Time - 32 hours per week
Villiers Hotel is a spectacular 18th Century 49-bedroom hotel situated in the heart of the historic market town of Buckingham.
Villiers has undergone a major refurbishment to all front of house areas and The Old Town Hall which provides all the meeting, serviced offices and function space.
- ROLE IS WORKING A VARIETY OF SHIFTS INCLUSIVE OF WEEKENDS
- BETWEEN THE HOURS OF 7AM AND 11PM
The above shifts are essential to the role & non-negotiable.
Job Description
As Hotel Receptionist you will be responsible for offering a welcoming and seamless check in/check-out experience, manage incoming calls for bookings or general enquiries and promote the hotel’s facilities and services in a positive way optimising every opportunity.
As Hotel Receptionist, you will have a natural, warm, engaging personality, excellent attention to detail and have the ability to remain calm in all situations.
Experience in the use of OPERA would be a distinct advantage.
- Primary Responsibilities
- Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard.
- Build relationships with guests, ensuring that they want to return to Gorse Hill Hotel.
- Ensure good communication with all departments throughout the hotels.
- Check in and check out of hotel guests, inclusive of taking payments and reconciling banking.
- Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary.
- Be familiar with and promote the hotel facilities.
- To have an excellent knowledge of all reception procedures.
- Knowledge of the Opera System would be an advantage, although full training will be provided.
Benefits of Working with us
- Free parking.
- Free meals on duty.
- Hospitality Rewards App - offering discounts across retail, groceries, days/nights out, cinema, meals, wellbeing & much more!
- Share of Tips in addition to your salary.
- Company Pension (contributory).
- Generous holiday entitlement.
- Referral Programme.
- Complimentary Access to our Gym.
• Opportunity to join an enthusiastic & friendly team!
Hotel Receptionist - 2 roles available (40 hpw & 32 hpw) - Villiers Hotel - Buckingham employer: Villiers Hotel - Buckingham
Villiers Hotel is an exceptional employer, offering a vibrant work culture in the heart of Buckingham. With a focus on employee growth and development, team members enjoy benefits such as free meals on duty, generous holiday entitlement, and access to a hospitality rewards app that provides discounts on various services. Join our enthusiastic team and be part of a unique brand that values excellence and fosters a supportive environment for all staff.
Contact Details:
Villiers Hotel - Buckingham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist - 2 roles available (40 hpw & 32 hpw) - Villiers Hotel - Buckingham
✨Get a Taste of the Scene
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We think you need these skills to ace Hotel Receptionist - 2 roles available (40 hpw & 32 hpw) - Villiers Hotel - Buckingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Villiers Hotel - Buckingham and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Villiers Hotel - Buckingham
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
