At a Glance
- Tasks: Deliver exceptional after-sales service and support customers through product issues.
- Company: Join Villeroy & Boch, a leading ceramics manufacturer with a rich history.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Flexible working approach in a supportive and innovative company culture.
- Why this job: Be part of a high-performing team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.
Reporting to the Customer Care Team Leader, you are responsible for delivering an after-sales service which supersedes any within our industry, supporting our reputation as a global market leader. You will have a positive and enthusiastic attitude and be an integral member of a high-performing customer-centric Customer Care team. You will assist and support the Sales and Quality Teams to ensure that customers receive an exceptional experience from initial enquiry and diagnostics through to case resolution. You will have a challenger mindset and share case findings and technical data which help reduce quality issues, ensuring that you provide a streamlined and cost effective process for after sales. You will be an excellent communicator / mediator who will resolve disputes and issues in a professional manner to achieve the best outcome for the customer and Ideal Standard.
Responsibilities, Accountabilities and Duties
- Provide a professional and efficient service to register and rectify product issues as a member of a high performing, customer-centric driven team.
- Deliver technical and diagnostic advice to assist customers pre, during and post product installation.
- Advise customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
- Provide enhanced support during the period of warranty and/or facilities management site activity which enhances the relationships and opportunities created by the Sales teams.
- Work in accordance with standards / procedures / KPI measurements to ensure optimal customer experience as defined by the customer charter.
- Provide professional and descriptive post issue reports which support issue resolution and contributes to the ongoing analysis of product and quality issues by the Product and Quality teams.
Skills
- Previous experience in a customer service / after sales role.
- Ability to deal with difficult, challenging and complex technical situations.
- Knowledge of the Tender / Supply Chain / Order Fulfilment process.
- Driven, with a customer-focused mind set.
- Ability to build and maintain strong relationships to support the department strategy.
- Excellent communication skills (including verbal and written).
- A dynamic and flexible approach as well as the ability to work under pressure.
- Organised, with the ability to prioritise and take ownership of work.
- Ability to deal with difficult and challenging situations.
- CRM / SAP / Sales force.
- Outlook / Excel / Word.
After_Sales_Coordinator employer: Villeroyboch Group
At Villeroy & Boch, we pride ourselves on being a leading employer in the ceramics and lifestyle sector, offering a dynamic work environment in Hull that fosters innovation and creativity. Our commitment to employee growth is evident through comprehensive training programmes and a supportive culture that values collaboration and excellence in customer service. Join us to be part of a passionate team dedicated to delivering exceptional after-sales support, where your contributions will directly enhance customer satisfaction and drive our success as a global market leader.
StudySmarter Expert Advice🤫
We think this is how you could land After_Sales_Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Villeroy & Boch or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to after-sales roles. Think about how you’d handle tricky customer situations and be ready to share your experiences. We want to see that customer-centric mindset shine through!
✨Tip Number 3
Show off your skills! If you have experience with CRM systems or technical troubleshooting, make sure to highlight that in conversations. We love candidates who can demonstrate their ability to enhance customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Villeroy & Boch.
We think you need these skills to ace After_Sales_Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the After Sales Coordinator role. Highlight your customer service experience and any technical knowledge you have, as this will show us you're a great fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've delivered exceptional customer service in the past, and let us know why you want to join our team.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and well-structured. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Villeroyboch Group
✨Know Your Product Inside Out
Before the interview, make sure you understand the products and services offered by the company. Familiarise yourself with their after-sales processes and any common issues customers face. This will help you demonstrate your technical knowledge and show that you're ready to provide exceptional service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. Highlight your ability to communicate effectively and handle challenging situations, as these are key skills for an After Sales Coordinator.
✨Demonstrate a Challenger Mindset
During the interview, express your willingness to challenge the status quo and share insights on how to improve processes. Discuss any experiences where you've identified problems and proposed solutions, as this aligns with the company's focus on innovation and quality.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about the team dynamics, the tools they use (like CRM or SAP), and how success is measured in the after-sales department. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
