At a Glance
- Tasks: Manage the entire order lifecycle and ensure exceptional customer service.
- Company: Join Villeroy & Boch, a global leader in ceramics and lifestyle products.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Collaborative culture with a focus on innovation and customer satisfaction.
- Why this job: Be a key player in delivering outstanding customer experiences and driving business success.
- Qualifications: 2+ years in customer service or logistics, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.
As an Order Fulfilment Coordinator, reporting to the Order Fulfilment Team Leader, you will be a vital link in our commitment to delivering an unparalleled customer experience, reinforcing our reputation as a global market leader. Your expertise will ensure meticulous and proactive management of the entire order lifecycle, from contract scheduling and order progression through to successful delivery. You will serve as a primary point of contact for our customers, adeptly resolving product, service, and pricing inquiries, and providing timely, accurate information to foster strong customer satisfaction, loyalty, and retention. This pivotal role is essential in cultivating a proactive customer service culture that directly drives growth across our sales and supply chain processes.
Responsibilities, Accountabilities and Duties:
- Cultivate and maintain strong, lasting relationships with assigned customers, acting as their primary point of contact within a territory management model to ensure exceptional service delivery.
- Manage merchant-awarded projects from inception to successful delivery, meticulously tracking progress, ensuring accurate scheduling, upholding contract compliance, proactively mitigating risks, and maintaining transparent, regular communication.
- Progress and manage customer orders accurately and efficiently from award through to receipt and invoicing, ensuring all details are correctly captured in our systems.
- Proactively identify and pursue opportunities for cross-selling and up-selling, focussing on opportunities to bridge supply gaps, partnering closely with sales teams tracking projects to drive revenue growth.
- Foster strong collaborative relationships with internal departments including Forecasting, Supply Chain, Warehouse & Logistics, Shared Service Centres, Estimating, Sales, Quality Assurance, and After Sales, to ensure seamless customer service and efficient order fulfilment.
- Address and resolve customer inquiries, issues, and complaints regarding products, services, pricing, and deliveries with professionalism and efficiency.
- Monitor and report on key performance indicators (KPIs) such as response times, quality audit results, and On-Time, In-Full (OTIF) delivery, striving for continuous improvement.
- Embody Villeroy & Boch's core values of Focus, Accountability, and Consumer Centricity in all interactions and operations.
Skills:
- Proven experience (ideally, 2+ years) in a fast-paced customer service, order management, or logistics role, ideally within a B2B environment.
- Solid understanding and practical experience with end-to-end order fulfilment, tender management, and supply chain processes.
- Exceptional communication skills, both verbal and written, with the ability to convey complex information clearly and professionally to diverse audiences.
- Meticulous attention to detail and a high standard of accuracy, particularly in data entry, analysis and documentation.
- Strong problem-solving abilities and a proactive approach to addressing and resolving customer inquiries and issues.
- Highly self-motivated, disciplined, and adaptable, with the ability to manage multiple priorities effectively and work autonomously.
- Customer-centric mindset with a passion for delivering outstanding service and building strong customer relationships.
- Proficiency in CRM systems (e.g., Salesforce) and ERP systems (e.g., SAP).
- Advanced proficiency in Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools (e.g., Microsoft Teams).
- Ability to quickly acquire and apply comprehensive product knowledge and technical understanding relevant to our industry.
Think outside the box with us!
Order_Fulfilment_Coordinator_(Dublin_Sales) employer: Villeroy & Boch
Villeroy & Boch Group, a leader in the ceramics and lifestyle sector, offers an exceptional work environment in Dublin for the Order Fulfilment Coordinator role. With a strong emphasis on employee growth, innovative culture, and a commitment to customer satisfaction, you will thrive in a collaborative atmosphere that values your contributions. Join us to be part of a passionate team dedicated to creating memorable experiences while enjoying competitive benefits and opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Order_Fulfilment_Coordinator_(Dublin_Sales)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, so you can show how you align with their mission. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your communication skills! As an Order Fulfilment Coordinator, you'll need to convey information clearly. Role-play common interview questions with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Villeroy & Boch.
We think you need these skills to ace Order_Fulfilment_Coordinator_(Dublin_Sales)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Order Fulfilment Coordinator role. Highlight your experience in customer service and order management, and show us how your skills align with our values of Focus, Accountability, and Consumer Centricity.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, it's crucial to demonstrate your exceptional communication skills. Use clear and professional language in your application to convey your ability to handle complex information effectively.
Highlight Your Attention to Detail:We love candidates who are meticulous! Make sure to mention any experiences where your attention to detail made a difference, especially in data entry or order fulfilment processes. This will show us that you can manage the order lifecycle accurately.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at Villeroy & Boch
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of order fulfilment and customer service. Brush up on your knowledge of supply chain processes and be ready to discuss how your experience aligns with the role. This will show that you're not just interested in the job, but that you genuinely understand what it entails.
✨Showcase Your Communication Skills
As an Order Fulfilment Coordinator, you'll need to communicate effectively with customers and internal teams. Prepare examples of how you've successfully resolved customer inquiries or issues in the past. Practising clear and concise responses will help you demonstrate your exceptional communication skills during the interview.
✨Be Proactive and Problem-Solving
Highlight your proactive approach to managing orders and resolving issues. Think of specific instances where you identified potential problems before they escalated and took action to mitigate them. This will illustrate your ability to think on your feet and maintain a high standard of service.
✨Emphasise Team Collaboration
This role requires strong collaboration with various departments. Be prepared to discuss how you've worked with different teams in the past to achieve common goals. Sharing examples of successful teamwork will show that you can foster strong relationships and contribute to a positive work environment.
