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- Tasks: Join our IT team to support and enhance our infrastructure across Europe.
- Company: Villeroy & Boch Group, a leading ceramics manufacturer with a rich history.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Exciting projects and a supportive environment await you!
- Why this job: Be part of a dynamic team shaping innovative IT solutions in a global company.
- Qualifications: Experience in IT support, strong communication skills, and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.
We have a great opportunity to join our IT team in Armitage. As an IT Infrastructure Technician, you’ll be part of a pan European team looking after service delivery of ITS Infrastructure Services within EMEA to the business. You’ll be part of a team which is a geographical cluster within the 2nd line support group.
You’ll be providing IT Infrastructure services at 2nd level support in a multi-site Windows Server, Cisco network and IP Telephony environment. Support will be provided throughout EMEA using remote tools. This will be achieved via a helpdesk system with all tasks controlled through a ticketing system with performance measured against agreed Service Level Agreements (SLA’s).
Additional key responsibilities of an IT Infrastructure Technician include:
- Provision of local network & desktop support & development.
- Provision of local servers and their services as agreed in SLA.
- Participating in Infrastructure projects as well as providing Infrastructure Support to Project Managers within other ITS projects.
- Project support.
- Local asset management.
- Interaction with local service providers.
- May be involved in selected specialised roles.
- May be involved in on-call out-of-hours rotas.
Specific Skills / Experience:
- Broad Technical expertise including Microsoft technologies and networking.
- Previous IT support experience required.
- Flexible in approach.
- Supportive team member.
- Disciplined.
- Diplomacy.
- Able to work under pressure.
- Good interpersonal and customer care skills.
- Desktop expertise.
- Server experience.
- LAN expertise.
- Request Handling capabilities.
- Resolution Management skills.
- Excellent written and spoken English.
- Effective communicator.
- Compliancy with policies & procedures.
- Customer facing skills.
Think outside the box with us!
IT Infrastructure Technician employer: Villeroy & Boch
Contact Detail:
Villeroy & Boch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Technician
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with folks in the IT field. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative. Plus, it’s a great way to stay updated on new opportunities within our team.
We think you need these skills to ace IT Infrastructure Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Infrastructure Technician role. Highlight your relevant experience with Microsoft technologies, networking, and any previous IT support roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our team at Villeroy & Boch. Share specific examples of how you've tackled challenges in IT support and how you can contribute to our success.
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Villeroy & Boch
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, networking, and IP telephony. Be ready to discuss your previous IT support experiences and how they relate to the role. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled tricky situations in the past, especially under pressure. Think about times when you resolved issues quickly or improved processes. This will demonstrate your resolution management skills and ability to think outside the box.
✨Communicate Clearly and Confidently
Since this role involves customer-facing interactions, practice articulating your thoughts clearly. Use simple language to explain complex technical concepts. Good interpersonal skills are key, so be friendly and approachable during the interview.
✨Understand the Company Culture
Familiarise yourself with Villeroy & Boch's values and mission. Show enthusiasm for their innovative approach and how you can contribute to their success. This will help you connect with the interviewers and demonstrate that you're a good fit for their team.