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For Companies At a Glance
- Tasks: Deliver exceptional after-sales service and support customers through their product journey.
- Company: Join Villeroy & Boch, a leading ceramics manufacturer with a rich history.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a high-performing team that values customer satisfaction and innovation.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Opportunity to shape and create memorable customer experiences.
The predicted salary is between 30000 - 42000 £ per year.
The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.
Job Overview
Reporting to the Customer Care Team Leader, you are responsible for delivering an after-sales service which supersedes any within our industry, supporting our reputation as a global market leader. You will have a positive and enthusiastic attitude and be an integral member of a high-performing customer-centric Customer Care team. You will assist and support the Sales and Quality Teams to ensure that customers receive an exceptional experience from initial enquiry and diagnostics through to case resolution. You will have a challenger mindset and share case findings and technical data which help reduce quality issues, ensuring that you provide a streamlined and cost effective process for after sales. You will be an excellent communicator / mediator who will resolve disputes and issues in a professional manner to achieve the best outcome for the customer and Ideal Standard.
Responsibilities, Accountabilities and Duties
- Provide a professional and efficient service to register and rectify product issues as a member of a high performing, customer-centric driven team.
- Deliver technical and diagnostic advice to assist customers pre, during and post product installation.
- Advise customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
- Provide enhanced support during the period of warranty and/or facilities management site activity which enhances the relationships and opportunities created by the Sales teams.
- Work in accordance with standards / procedures / KPI measurements to ensure optimal customer experience as defined by the customer charter.
- Provide professional and descriptive post issue reports which support issue resolution and contributes to the ongoing analysis of product and quality issues by the Product and Quality teams.
Skills
- Previous experience in a customer service / after sales role.
- Ability to deal with difficult, challenging and complex technical situations.
- Knowledge of the Tender / Supply Chain / Order Fulfilment process.
- Driven, with a customer-focused mind set.
- Ability to build and maintain strong relationships to support the department strategy.
- Excellent communication skills (including verbal and written).
- A dynamic and flexible approach as well as the ability to work under pressure.
- Organised, with the ability to prioritise and take ownership of work.
- Ability to deal with difficult and challenging situations.
- CRM / SAP / Sales force Outlook / Excel / Word.
Think outside the box with us!
After_Sales_Coordinator in Hull employer: Villeroy & Boch
Contact Detail:
Villeroy & Boch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After_Sales_Coordinator in Hull
✨Tip Number 1
Network like a pro! Reach out to current employees at Villeroy & Boch on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the After Sales Coordinator role.
✨Tip Number 2
Prepare for the interview by researching common after-sales scenarios. Think of examples from your past experience where you’ve successfully resolved customer issues, as this will show you’re ready to deliver that exceptional service we value.
✨Tip Number 3
Show off your communication skills! During interviews, practice explaining complex technical issues in simple terms. This will demonstrate your ability to connect with customers and resolve disputes effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Villeroy & Boch.
We think you need these skills to ace After_Sales_Coordinator in Hull
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your passion aligns with our mission at Villeroy & Boch. Share why you're excited about the After Sales Coordinator position and how you can contribute to our customer-centric approach.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your previous experience in customer service and any relevant skills that match what we're looking for. We love seeing candidates who take the time to connect their background with our needs!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Villeroy & Boch!
How to prepare for a job interview at Villeroy & Boch
✨Know Your Product Inside Out
Before the interview, make sure you’re familiar with Villeroy & Boch's products and their after-sales services. Understand the common issues customers face and think about how you would address them. This will show your genuine interest in the role and help you stand out.
✨Showcase Your Communication Skills
As an After Sales Coordinator, excellent communication is key. Prepare examples of how you've effectively resolved customer issues in the past. Be ready to demonstrate your ability to mediate and communicate technical information clearly during the interview.
✨Emphasise Your Customer-Centric Mindset
Highlight your experience in customer service and how you’ve gone above and beyond to ensure customer satisfaction. Think of specific instances where you’ve turned a challenging situation into a positive outcome for the customer.
✨Prepare for Technical Questions
Expect questions related to technical diagnostics and product performance. Brush up on relevant knowledge about the Tender/Supply Chain process and be ready to discuss how you would handle complex technical situations. This will demonstrate your readiness for the role.
