At a Glance
- Tasks: Engage with customers to ensure accurate project pricing and build strong relationships.
- Company: Join Villeroy & Boch, a leading ceramics manufacturer with a rich history.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced role with excellent career development opportunities.
- Why this job: Be part of a passionate team shaping innovative projects in the lifestyle sector.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 25000 - 30000 £ per year.
Shape & Create - And make it happen!
The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector.
With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748.
Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.
- Want to become part of us? #shapeandcreate
- Job Overview
To qualify project details in order to process pricing case requests across both Residential & Non-Residential Channels.
To understanding the customer needs on each project and how and where we can add value.
Ensuring accurate data/intelligence is entered in our dedicated salesforce system with an objective of growing our interaction with key trade partners, as well as increasing our conversion rate and share of wallet.
You will need a professional, proactive approach to work in this fast paced environment.
Responsibilities/Accountabilities & Duties
- Ensuring pricing compliance and appropriate DOA has been obtained on applicable pricing requests
- Proactive outbound calls to a range of customers in the industry to include Architects, Designers, Contractors, Plumbers and Merchants to establish key project details to ensure accurate project pricing
- Pro-active investigational tracking of projects within defined regional territory Capturing intelligence in our salesforce system ensuring data accuracy and maintenance of critical fields.
- Supporting mass update periods to ensure a quick and accurate response to the customers while still meeting SLA expectations on new cases that are received.
- Recognising a taking share opportunity with prospect accounts which can lead to valuable appointments for the External Sales Team
- Working as a wider team with the External Sales Team and Internal Sales and Bid teams to ensure we meet customers expectations on our Service Level Agreement.
- Understanding response time requirements when working on pricing enquiries
- Co-ordinate pricing decisions and communicating to the sales team for decisions
- Nurturing customer relations from pre-tender through to order placement
- Demonstrating an understanding of the tender process.
- Promoting all brands and services at every opportunity via telephone, email, face to face.
- To meet KPI targets around pricing requests and project tracking to help build project pipeline which will have an impact on transacted sales targets as part of wider channel.
- Identifying taking share opportunities within the sales pipeline. Recording detail to define and increase our share of wallet.
- Nurturing customer relationships from pre-tender through to order placement.
- Track down and confirm a copy of the order from our merchant partner.
- Demonstrating an understanding of the customer supply chain process.
- Promoting all brands and services at every opportunity via telephone, email, face-to-face.
- To meet KPI targets around project and opportunity tracking and transacted sales targets as part of wider channel.
Skills
- Customer focused
- Excellent communication skills both verbal and written
- Data accuracy
- Understanding of the market and the roles of the customer types. Recognise opportunity
- Computer literate, the ability to work with Microsoft Office and willingness to learn new systems
- Ability to work to deadlines and understand how to prioritise your work load
- Share of wallet, understanding our competitors and the current market
- Agility and flexibility to be a complete team player and help others as and when required.
- Think outside the box with us! #shapeandcreate
Customer Service Agent Project Business employer: Villeroy & Boch
At Villeroy & Boch, we pride ourselves on being an exceptional employer, offering a dynamic work environment where creativity and innovation thrive. Our commitment to employee growth is evident through continuous training opportunities and a collaborative culture that encourages teamwork and open communication. Located in a vibrant industry, our Customer Service Agents play a crucial role in shaping customer experiences, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent Project Business
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Villeroy & Boch. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Villeroy & Boch before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent Project Business
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Villeroy & Boch:Your cover letter is your chance to shine! Tell us why you want to work at Villeroy & Boch specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Villeroy & Boch!
How to prepare for a job interview at Villeroy & Boch
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
