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For Companies At a Glance
- Tasks: Deliver exceptional after-sales service and support customers through product issues.
- Company: Join Villeroy & Boch, a global leader in ceramics and lifestyle since 1748.
- Benefits: Be part of a dynamic team with opportunities for growth and development.
- Other info: Work in a fast-paced environment with a focus on innovation and teamwork.
- Why this job: Make a real impact by enhancing customer experiences and resolving challenges.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.
Job Overview
Reporting to the Customer Care Team Leader, you are responsible for delivering an after-sales service which supersedes any within our industry, supporting our reputation as a global market leader. You will have a positive and enthusiastic attitude and be an integral member of a high-performing customer-centric Customer Care team. You will assist and support the Sales and Quality Teams to ensure that customers receive an exceptional experience from initial enquiry and diagnostics through to case resolution. You will have a challenger mindset and share case findings and technical data which help reduce quality issues, ensuring that you provide a streamlined and cost effective process for after sales. You will be an excellent communicator / mediator who will resolve disputes and issues in a professional manner to achieve the best outcome for the customer and Ideal Standard.
Responsibilities, Accountabilities and Duties
- Provide a professional and efficient service to register and rectify product issues as a member of a high performing, customer-centric driven team.
- Deliver technical and diagnostic advice to assist customers pre, during and post product installation.
- Advise customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
- Provide enhanced support during the period of warranty and/or facilities management site activity which enhances the relationships and opportunities created by the Sales teams.
- Work in accordance with standards / procedures / KPI measurements to ensure optimal customer experience as defined by the customer charter.
- Provide professional and descriptive post issue reports which support issue resolution and contributes to the ongoing analysis of product and quality issues by the Product and Quality teams.
Skills
- Previous experience in a customer service / after sales role.
- Ability to deal with difficult, challenging and complex technical situations.
- Knowledge of the Tender / Supply Chain / Order Fulfilment process.
- Driven, with a customer-focused mind set.
- Ability to build and maintain strong relationships to support the department strategy.
- Excellent communication skills (including verbal and written).
- A dynamic and flexible approach as well as the ability to work under pressure.
- Organised, with the ability to prioritise and take ownership of work.
- Ability to deal with difficult and challenging situations.
- CRM / SAP / Sales force.
- Outlook / Excel / Word.
Think outside the box with us!
After_Sales_Coordinator employer: Villeroy & Boch
Contact Detail:
Villeroy & Boch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After_Sales_Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they shape customer experiences. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! Since the role is all about delivering exceptional customer service, being able to articulate your thoughts clearly and confidently is key. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at Villeroy & Boch and ready to shape and create amazing customer experiences.
We think you need these skills to ace After_Sales_Coordinator
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our customer-centric team and making a difference in after-sales service.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or after-sales roles. We love seeing how your skills align with what we do, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Villeroy & Boch
✨Know Your Product Inside Out
Before the interview, make sure you understand the products and services offered by the company. Familiarise yourself with their after-sales processes and how they enhance customer satisfaction. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled challenging customer situations. Highlight your communication skills and how you resolved disputes professionally. This is crucial for a role that focuses on delivering exceptional after-sales service.
✨Demonstrate a Challenger Mindset
Be ready to discuss how you approach problem-solving and share insights on improving processes. Companies value candidates who can think outside the box and contribute to reducing quality issues. Bring up any relevant experiences where you’ve made a positive impact.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, customer care strategies, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.