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For Companies At a Glance
- Tasks: Deliver exceptional after-sales service and support to customers in a dynamic team.
- Company: Join Villeroy & Boch, a leading ceramics manufacturer with a rich history.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Why this job: Be part of a customer-centric team that shapes memorable experiences.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Opportunity to work in a fast-paced environment with a focus on innovation.
The predicted salary is between 36000 - 60000 £ per year.
The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.
Job Overview
Reporting to the Customer Care Team Leader, you are responsible for delivering an after-sales service which supersedes any within our industry, supporting our reputation as a global market leader. You will have a positive and enthusiastic attitude and be an integral member of a high-performing customer-centric Customer Care team. You will assist and support the Sales and Quality Teams to ensure that customers receive an exceptional experience from initial enquiry and diagnostics through to case resolution. You will have a challenger mindset and share case findings and technical data which help reduce quality issues, ensuring that you provide a streamlined and cost effective process for after sales. You will be an excellent communicator / mediator who will resolve disputes and issues in a professional manner to achieve the best outcome for the customer and Ideal Standard.
Responsibilities, Accountabilities and Duties
- Provide a professional and efficient service to register and rectify product issues as a member of a high performing, customer-centric driven team.
- Deliver technical and diagnostic advice to assist customers pre, during and post product installation.
- Advise customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
- Provide enhanced support during the period of warranty and/or facilities management site activity which enhances the relationships and opportunities created by the Sales teams.
- Work in accordance with standards / procedures / KPI measurements to ensure optimal customer experience as defined by the customer charter.
- Provide professional and descriptive post issue reports which support issue resolution and contributes to the ongoing analysis of product and quality issues by the Product and Quality teams.
Skills
- Previous experience in a customer service / after sales role.
- Ability to deal with difficult, challenging and complex technical situations.
- Knowledge of the Tender / Supply Chain / Order Fulfilment process.
- Driven, with a customer-focused mind set.
- Ability to build and maintain strong relationships to support the department strategy.
- Excellent communication skills (including verbal and written).
- A dynamic and flexible approach as well as the ability to work under pressure.
- Organised, with the ability to prioritise and take ownership of work.
- Ability to deal with difficult and challenging situations.
- Outlook / Excel / Word.
Think outside the box with us!
After Sales Coordinator employer: Villeroy & Boch Group
Contact Detail:
Villeroy & Boch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show your enthusiasm for Villeroy & Boch and how you can contribute to their customer-centric approach. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice your communication skills! As an After Sales Coordinator, you'll need to handle complex situations with ease. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Villeroy & Boch.
We think you need these skills to ace After Sales Coordinator
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our customer-centric team and making a difference in after-sales service.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or after-sales roles. We love seeing how your skills align with what we do, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is professional yet friendly. Remember, we’re looking for excellent communicators!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Villeroy & Boch Group
✨Know Your Product Inside Out
Before the interview, make sure you understand Villeroy & Boch's products and their after-sales services. Familiarise yourself with common customer issues and how to resolve them. This will show your enthusiasm and readiness to contribute to the team.
✨Showcase Your Communication Skills
As an After Sales Coordinator, communication is key. Prepare examples of how you've effectively resolved customer disputes or provided technical advice in previous roles. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate a Customer-Centric Mindset
Highlight your ability to put customers first. Think of specific instances where you went above and beyond to ensure customer satisfaction. This aligns perfectly with the company's focus on delivering exceptional service.
✨Prepare for Technical Questions
Expect questions related to technical diagnostics and product performance. Brush up on relevant knowledge and be ready to discuss how you would handle complex situations. Showing that you can think critically under pressure will impress the interviewers.
