At a Glance
- Tasks: Provide IT support and administrative tasks to enhance housing asset management services.
- Company: Join a forward-thinking organisation dedicated to excellent service delivery.
- Benefits: Gain valuable experience, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and continuous improvement.
- Why this job: Make a difference in residents' lives while developing your technical and administrative skills.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
Technical Administrator will be responsible for providing technically-focused clerical, administrative and IT support for the housing asset management service, in order to support effective service delivery to residents and corporate clients.
Main duties and responsibilities:
- Carry out a range of general office administrative support tasks including maintaining and managing diaries, preparing agendas, arranging meetings and taking accurate technically-appropriate minutes as directed, collating relevant documentation, ensuring timely production and distribution and following up action where required.
- Assist with the collection of technical data and performance indicators from staff, contractors, other departments, stakeholders, consultants, residents and provide contract administration support ensuring that records are accurate and up-to-date.
- Accurately input, interrogate, update and monitor data for the department’s administrative and IT systems.
- Assist in the collation of all relevant information required by the Home Ownership Unit.
- Deal with technical service enquiries from the public, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer where necessary; record complaints, closely monitor and take action to ensure the service meets the Council’s response criteria.
- Under direction be responsible for the preparation and administration of all aspects of tender documentation including packaging, sending out and receiving tenders in accordance with the Council’s Standing Orders and procedures.
- Responsible for recording and managing the receipt and issue of keys and FOBS, ordering keys where appropriate and assisting in providing access to properties.
- Actively participate in identifying technical and customer-focused improvements in service delivery and support the training of other members of the team as required.
- Ensure at all times whilst carrying out your duties due diligence is given to customer care and excellent service delivery.
- Carry out all duties with due regard to the provisions of health and safety regulations and legislation, the Council’s equal opportunities and customer care policies, and the new technology agreement.
- Undertake any other work appropriate to the level and general nature of the post holder’s duties to ensure the continued effective operation of the service.
Technical Administrator employer: Village Staff Limited
As a Technical Administrator with us, you will thrive in a supportive and collaborative work environment that prioritises employee growth and development. Our commitment to excellent service delivery is matched by our dedication to fostering a culture of innovation and teamwork, ensuring that every team member has the opportunity to contribute meaningfully to our mission. Located in a vibrant community, we offer competitive benefits and a strong focus on work-life balance, making us an exceptional employer for those seeking a rewarding career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills as a Technical Administrator can help them deliver excellent service to residents and clients.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your technical skills and customer care experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that are relevant to the Technical Administrator role. We want to see how your background aligns with the responsibilities mentioned in the job description, so don’t hold back on showcasing your administrative and IT support experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing enthusiasm, so let us know what excites you about working with us and how you can contribute to our team.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since the role involves dealing with technical service enquiries. Make it easy for us to see your qualifications!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Village Staff Limited
✨Know Your Tech
As a Technical Administrator, you'll need to showcase your understanding of IT systems and data management. Brush up on relevant software and tools that the company uses, and be ready to discuss how you've used similar technologies in past roles.
✨Master the Details
Pay attention to the specifics of the job description. Be prepared to talk about your experience with administrative tasks like managing diaries, preparing agendas, and taking minutes. Highlight any examples where your attention to detail made a difference in service delivery.
✨Showcase Your Communication Skills
You'll be dealing with various stakeholders, so it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively handled technical enquiries or complaints in the past, ensuring you convey information clearly and professionally.
✨Emphasise Customer Care
Customer care is key in this role. Think of instances where you've gone above and beyond to ensure excellent service delivery. Be ready to discuss how you can contribute to improving service delivery and training others in customer-focused practices.
