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- Tasks: Manage member enquiries and complaints while ensuring compliance with departmental standards.
- Company: Join a dynamic team focused on effective business systems and resources.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Why this job: Make a real difference by improving member support and enhancing operational efficiency.
- Qualifications: Experience with Dynamics, strong organisational skills, and proficiency in Excel required.
- Other info: Collaborative atmosphere with a focus on proactive problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Managing member’s enquiries, complaints and FOI’s received in the Directorate - logging and allocating new enquiries; drafting responses ensuring they comply with the departmental standards, preparing reports for DMT to report outstanding casework.
Managing the member and delegated decision making processes for DRES; monitoring and administering the HR processes for DRES recruitment; collating performance data for the Directorate to meet the regular reporting requirements; and any other functions relevant to the effective operation of the Business Systems and Resources division.
Must have:
- Previous experience of using Dynamics for casework management (complaints and enquiries)
- Proficient in using systems and following processes
- Previous experience working collaboratively, managing shared caseloads
- Previous experience managing shared email inboxes, with a high volume
- Excellent organisation skills, able to work across a number of strands and prioritise effectively
- Comfortable using Excel to manage information and for monitoring
- Pick up new processes quickly; will own their workload and be proactive in resolving queries
Performance Support Officer employer: Village Staff Limited
Contact Detail:
Village Staff Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Support Officer
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. You never know who might give you a leg up!
✨Tip Number 3
Prepare for the interview by practising common questions related to performance support and casework management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Performance Support Officer
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience with Dynamics for casework management. We want to see how you've handled complaints and enquiries in the past, so don’t hold back on those details!
Be Organised: Since this role requires excellent organisation skills, give us examples of how you’ve managed shared caseloads and email inboxes. We love seeing how you prioritise tasks and keep everything running smoothly.
Excel is Key: If you're comfortable using Excel, let us know! Share how you've used it to manage information and monitor performance data. We’re keen to see your skills in action!
Proactivity is a Plus: We appreciate candidates who take ownership of their workload. Tell us about times when you’ve proactively resolved queries or picked up new processes quickly. It shows us you’re ready to hit the ground running!
How to prepare for a job interview at Village Staff Limited
✨Know Your Dynamics
Make sure you brush up on your experience with Dynamics for casework management. Be ready to discuss specific examples of how you've used it to manage complaints and enquiries effectively. This will show that you’re not just familiar with the system, but that you can leverage it to improve processes.
✨Showcase Your Organisation Skills
Prepare to talk about how you manage shared caseloads and high-volume email inboxes. Think of a few scenarios where your organisational skills made a difference. Highlighting your ability to prioritise tasks will demonstrate that you can handle the demands of the role.
✨Excel at Excel
Since you'll be using Excel to manage information, make sure you can discuss your proficiency with it. Bring up any specific functions or features you’ve used, like pivot tables or data analysis tools, and how they helped you in previous roles. This will show you’re comfortable with the technical side of the job.
✨Be Proactive and Solution-Oriented
Think of examples where you took the initiative to resolve queries or improve processes. Employers love candidates who own their workload and are proactive. Share stories that illustrate your problem-solving skills and your ability to pick up new processes quickly.
