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- Tasks: Manage lettings and provide housing advice while ensuring smooth operations.
- Company: Join a dedicated team in the Housing and Safer Communities department.
- Benefits: Gain valuable experience, develop skills, and contribute to community welfare.
- Why this job: Make a real difference in people's lives by helping them find homes.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic role with opportunities for growth and learning.
The predicted salary is between 28800 - 43200 £ per year.
DEPARTMENT: HOUSING AND SAFER COMMUNITIES
SECTION: ALLOCATIONS AND TEMPORARY ACCOMMODATION SERVICE
RESPONSIBLE TO: SENIOR LETTINGS OFFICER
Purpose of Job: Responsible to the Senior Lettings Officer for the day to day operations in respect of the Choice Based Lettings System, nominations to Housing Associations, Mutual Exchanges and Special Schemes as required.
Main Duties:
- To be responsible for the efficient and sensitive letting and pre letting of both Council and Housing Association properties.
- To undertake nominations to Special Schemes and Housing Associations, ensuring all nominations procedures are followed.
- To deputise for the Senior Lettings Officer in their absence and supervise Lettings Assistants as appropriate.
- To prepare reports and undertake special projects and investigations as required.
- To respond to correspondence, including Members’ casework and enquiries from other services, agencies and Senior Managers.
- To prepare reports for consideration at the Case Review Panel and administer and monitor the appeals system.
- To provide detailed housing advice to the public on the various means that are available to resolve their housing problems, dealing with and taking action on telephone enquiries and liaising with other departments, authorities and external agencies as required.
- To supply information and statistics including details of the rehousing activity in the post holder’s area of work.
- To attend meetings relevant to the post holder’s area of work as required.
- To ensure that the administrative procedures relating to offer process are efficiently completed.
- To make good and proper use of the Council’s IT systems, entering and retrieving information accurately and appropriately, ensuring that databases and other casework records are correct and up to date.
- To assess housing applications and verify applicants' circumstances, with regards to Housing Legislation, Council Policy and Procedures.
- To use various IT systems to verify applicant details, prior to any offer of accommodation.
- To identify cases that fall outside Council policy that may warrant priority consideration and drawing such cases to the attention of the appropriate Team leader, involving participation in the case review process.
- Assist in the production of information to staff and to the public.
- To undertake other tasks in any section of the Allocations and Temporary Accommodation Service, which are relevant to the postholder’s area of work and commensurate with their level of responsibility.
- To carry out all duties with due regard to the provision of Health and Safety legislation, the Council’s Equal Opportunities and Customer Care policies and the New Technology Agreement.
Lettings Officer employer: Village Staff Limited
Contact Detail:
Village Staff Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Officer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even hit up social media groups. You never know who might have the inside scoop on a Lettings Officer role!
✨Tip Number 2
Practice your interview skills! Mock interviews can be a game changer. Grab a mate or use online resources to simulate the interview experience. Focus on showcasing your knowledge of housing policies and your ability to handle sensitive situations.
✨Tip Number 3
Research the organisation! Dive deep into their values, recent projects, and community impact. This will not only help you tailor your responses but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for Lettings Officer positions. Plus, it shows us that you're serious about joining our team. Don't miss out on the chance to land your dream job!
We think you need these skills to ace Lettings Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Lettings Officer role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the position.
Show Your Passion: Let us know why you’re excited about the Lettings Officer role! Share your enthusiasm for housing and community services, and how you can make a difference in people’s lives. A little passion goes a long way in making your application memorable.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Village Staff Limited
✨Know Your Stuff
Familiarise yourself with the Choice Based Lettings System and the specific duties of a Lettings Officer. Brush up on housing legislation and council policies, as you'll likely be asked about these during the interview.
✨Showcase Your Communication Skills
As a Lettings Officer, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've handled enquiries or provided housing advice in the past, highlighting your ability to empathise and resolve issues.
✨Demonstrate Team Leadership
Be ready to discuss your experience in supervising others or deputising for senior staff. Share specific instances where you’ve led a team or managed projects, showcasing your leadership skills and ability to work collaboratively.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations related to lettings and housing applications. Think through potential scenarios, such as dealing with difficult cases or prioritising urgent requests, and outline how you would approach them.
