Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage member enquiries and complaints while ensuring compliance with departmental standards.
- Company: Join a dynamic team focused on effective operations in Business Systems and Resources.
- Benefits: Gain valuable experience, develop your skills, and contribute to meaningful projects.
- Why this job: Be at the forefront of improving member services and enhancing operational efficiency.
- Qualifications: Experience with Dynamics, strong organisational skills, and proficiency in Excel required.
- Other info: Opportunity to work collaboratively in a fast-paced environment with career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Managing member’s enquiries, complaints and FOI’s received in the Directorate - logging and allocating new enquiries; drafting responses ensuring they comply with the departmental standards, preparing reports for DMT to report outstanding casework.
Managing the member and delegated decision making processes for DRES; Monitoring and administering the HR processes for DRES recruitment; Collating performance data for the Directorate to meet the regular reporting requirements; and any other functions relevant to the effective operation of the Business Systems and Resources division.
Must have:
- Previous experience of using Dynamics for casework management (complaints and enquiries)
- Proficient in using systems and following processes
- Previous experience working collaboratively, managing shared caseloads
- Previous experience managing shared email inboxes with a high volume
- Excellent organisation skills, able to work across a number of strands and prioritise effectively
- Comfortable using Excel to manage information and for monitoring
- Pick up new processes quickly; will own their workload and be proactive in resolving queries
Performance Support Officer in Greenwich employer: Village Staff Limited
Contact Detail:
Village Staff Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Support Officer in Greenwich
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role. You never know who might put in a good word for you!
✨Tip Number 3
Prepare for interviews by practising common questions related to performance support and case management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Performance Support Officer in Greenwich
Some tips for your application 🫡
Understand the Role: Before you start writing, take a moment to really understand what the Performance Support Officer role entails. Dive into the job description and highlight the key skills and experiences we’re looking for. This will help you tailor your application to show us you’re the perfect fit!
Showcase Your Experience: When you’re detailing your experience, make sure to include specific examples that relate to managing enquiries, complaints, and using Dynamics for casework management. We want to see how your past roles have prepared you for this position, so don’t hold back on the details!
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. Remember, we’re looking for someone who can manage information effectively!
Apply Through Our Website: Once you’ve polished your application, make sure to submit it through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Village Staff Limited
✨Know Your Systems
Make sure you brush up on your knowledge of Dynamics, as it's crucial for managing casework. Be ready to discuss how you've used it in the past to handle complaints and enquiries effectively.
✨Showcase Your Organisation Skills
Prepare examples that highlight your excellent organisation skills. Think about times when you successfully managed multiple tasks or prioritised effectively under pressure, especially in a shared caseload environment.
✨Excel is Your Friend
Since you'll be using Excel to manage information, practice discussing how you've used it in previous roles. Be prepared to explain how you monitor performance data and generate reports, as this will show your analytical side.
✨Collaboration is Key
Demonstrate your experience working collaboratively, especially in managing shared email inboxes. Share specific instances where teamwork helped resolve complex queries or improve processes, as this will highlight your proactive approach.
