Events Officer

The Events Officer role will be responsible for driving income generation across Venue Hire, enhancing the visitor experience to ensure exceptional customer satisfaction across the entire portfolio. The role will involve handling sales for the Venue, managing day-to-day operations, maximising income generation, and delivering excellent customer service. The role requires someone who is willing and able to roll up their sleeves and be pro-active and lead by example. Income Generation: * Develop sales for the venue. * Handle events, weddings, functions, filming enquiries and delivery. * Oversee pricing policy. * Monitor sales performance and profitability, providing regular reports and forecasts to senior management. * Work with finance to forecast and analyse revenue performance. * Manage budgets and control costs while maintaining quality and value for supplies. * Provide excellent customer service. * Management of team to set up rooms for events, as requested. * Liaise with the café and external suppliers. Team management: * Oversee a team of staff and volunteers at events, providing clear direction and support. Collaboration: * Work closely with the Finance Team to ensure procedures are in place and that reports and data are provided. * Work closely with the Estates and Operations team to ensure health and safety and the conservation needs of the historic buildings are protected and safeguarded at all times. * Liaise with marketing to assist with promotion Essential Requirements: Proven experience in venue sales and event management. To be a ‘hands-on’ member of a small team and lead by example. Strong background in customer service delivery and enhancement. Proven experience in managing commercial events and contracts, ensuring alignment with organisational goals and compliance with relevant regulations, for example health and safety. Experience in managing teams and developing staff and volunteers. Knowledge of Licensing laws