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- Tasks: Handle customer complaints and improve service delivery through analysis and project support.
- Company: Join a forward-thinking organisation dedicated to enhancing community services.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful change.
- Why this job: Make a real difference by improving services and supporting your community.
- Qualifications: Strong communication skills and a passion for problem-solving.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Complaint Service Improvement Officer Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries, including Freedom of Information (FOI), Environmental Information Requests (EIR) and Data Protection requests (DPRs). Lead and initiate the Directorate’s service improvement work and identifying improvements in service. Run or support the Community Services Directorate with project work and administrative tasks. Responsible for the analysis, allocation, administration and collation of all representations in the form of complaints, correspondence, MP and Member enquiries including Ombudsman enquiries, on behalf of the Directorate and Departmental Management Team (DMT). Responsible for producing the departmental procedures and working to corporate procedures. Have the responsibility on behalf of the Directorate and DMT; for response and collation, analysing, administering and distribution of records all FOIs, EIR and Data Protection requests according to legislative procedures and corporate guidelines. Identify and implement service improvements; researching best practice and make recommendations to managers and DMT to change processes and procedures
Complaint Service Improvement Officer employer: Village Staff Limited
Contact Detail:
Village Staff Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Service Improvement Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We recommend practising common interview questions and thinking about how your skills can improve their complaint handling processes. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We suggest mentioning something specific from the interview to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Complaint Service Improvement Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with handling customer complaints and enquiries. We want to see how your skills align with the role of a Complaint Service Improvement Officer, so don’t hold back!
Showcase Your Analytical Skills: Since this role involves analysing and collating various types of enquiries, be sure to mention any relevant experience you have in data analysis or project management. We love seeing how you can contribute to service improvements!
Highlight Your Communication Skills: Effective communication is key in this role. Use your application to demonstrate how you've successfully managed correspondence and worked with different stakeholders. We’re all about clear and concise communication!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Village Staff Limited
✨Know Your Stuff
Make sure you understand the ins and outs of handling customer complaints and statutory enquiries. Brush up on Freedom of Information, Environmental Information Requests, and Data Protection requests. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Analytical Skills
Since the job involves analysing and collating various representations, be prepared to discuss your experience with data analysis. Bring examples of how you've identified service improvements in the past and how you implemented them. This will demonstrate your proactive approach to problem-solving.
✨Familiarise Yourself with Best Practices
Research best practices in complaint handling and service improvement. Be ready to share insights or recommendations during the interview. This shows that you’re not just looking to fill a role but are genuinely interested in enhancing the service provided.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. Ask about the current challenges they face in complaint handling or how they measure the success of service improvements. This not only shows your interest but also gives you a better understanding of the role and the team.
