At a Glance
- Tasks: Support members with queries and manage subscription operations with precision and empathy.
- Company: Join Village, where hospitality meets genuine connections and personal growth.
- Benefits: Enjoy gym memberships, discounted hotel stays, and 24/7 mental health support.
- Other info: Embrace a culture of ownership, integrity, and continuous innovation.
- Why this job: Be the calm voice in the storm, solving problems and making a real impact.
- Qualifications: Strong communication skills and a knack for detail-oriented problem-solving.
The predicted salary is between 27020 - 33024 £ per year.
Your Shift at a Glance
As our Member Services Administration Support, you are the vital heartbeat behind our member experience and subscription operations. You will handle everything from member and club queries to database integrity and revenue protection, blending razor-sharp administrative precision with the tact, empathy, and negotiation skills needed to resolve tricky account queries, retain happy members, and keep our financial engine purring.
Why Village?
At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests, our members, and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.
Previous experience is fantastic, but your attitude, diligence, and calm problem-solving energy matter just as much to us. If you love piecing together solutions, balancing details with diplomacy, and thrive in a fast-paced environment where no two days are the same, we will give you all the support, training, and tools you need. Because it really does take a Village.
How The Village Thrives
- We Can & We Do: We show up to make a genuine difference and do fantastic work every day, with purpose.
- We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.
- We Care: We care about our impact on guests, our members, the community, and each other.
Your Shift: What You’ll Actually Be Doing
As Our Member Services Administration Support, You Are The Master Of The Details And The Calm Voice In The Storm. We Trust You To Handle:
- The Experience: Delivering top-tier support to both members and club teams. You will handle membership queries, investigate tricky account issues, and resolve complaints with genuine sympathy, tact, and brand-boosting professionalism.
- The Engine Room: Championing our database and subscription revenue. You will manage daily, weekly, and monthly audits, process direct debits and fee collections, reconcile corporate agreements, and manage debt recovery partner relationships—ensuring every penny is accounted for with zero compromise on data accuracy.
- The Negotiator: Using your persuasive written and verbal skills to protect subscription revenue. Whether you’re resolving member arrears, auditing discounted corporate ID tiers, or liaising with third-party debt partners, you'll close out balances fairly, firmly, and discreetly.
- The Bridge: Connecting central operations with the hotel floor. You will build effortless relationships with on-property Leisure Managers, Finance, and Management teams, feeding back key member insights and delivering monthly revenue updates with complete clarity.
How We Succeed Together
We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your workload, meet your deadlines, and tackle complex account queries with confidence. We Empower & Elevate our people. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.
Selling Our Benefits
- Gym Membership: 2 x complimentary gym memberships at your home hotel.
- Hotel Stays: Hotel rooms from £20 across 35 hotels.
- Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
- Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
- Retail & Lifestyle: Hundreds of brand discounts via the Village app.
- Support: 24/7 Mental Health support via our Employee Assistance Programme.
Think You’ve Got the Right Energy?
We are not looking for perfect CVs, we are looking for great people. If you are a confident communicator with a sharp eye for detail, a calm head for problem-solving, and the tact to turn tricky account queries into positive outcomes, we want to hear from you.
At Village, we’re all about personality, ambition, and bringing your real self to work. Diverse perspectives are what keep our business buzzing, so whatever your background, you’ll find a welcoming place to build your career here.
Please note that we often receive a high volume of applications. Because of this, job roles may close earlier than the advertised closing date, so we encourage you to submit your application as soon as possible.
Member Services Advisor - Warrington Office employer: Village Hotels
At Village, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is empowered to be themselves and grow their careers. As a Night Team Leader, you'll enjoy unique benefits such as discounted hotel stays, gym memberships, and a supportive environment that prioritises mental health and personal development. Join us in creating memorable experiences for our guests while being part of a dynamic team that truly cares about each other and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Advisor - Warrington Office
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Village Hotels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Village Hotels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Member Services Advisor - Warrington Office
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Village Hotels:Your cover letter is your chance to shine! Tell us why you want to work at Village Hotels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Village Hotels!
How to prepare for a job interview at Village Hotels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
