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- Tasks: Lead a dynamic reception team to deliver top-notch guest service and solve problems on the spot.
- Company: Village Hotel Club creates lively, modern spaces for work, play, and relaxation across the UK.
- Benefits: Enjoy health memberships, discounts on stays, food, and drinks, plus flexible hours and mental health support.
- Why this job: Join a fun, inclusive environment where your personality shines and every day is an adventure.
- Qualifications: Looking for a team player with a passion for guest service and a knack for motivation.
- Other info: Celebrate milestones with anniversary rewards and enjoy guaranteed days off for your birthday.
The predicted salary is between 28800 - 43200 £ per year.
An infectious personality
-Initiative to solve any problem for our guests
-Ability to motivate and engage others
-Team player and ability to partner with other departments
-A passion for delivering outstanding guest service
First impressions are the most important right? Our welcoming reception areas are a hive of activity and at the epicentre of the action. Often the first and last point of contact for our guests and the first place to go for advice or assistance, service here needs to be second to none. This diverse and challenging role is responsible for ensuring the reception team are on point, all the time, ready to jump in to action, interact with our guests to use our latest technology and ensure they have a flawless experience.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits* such as…
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Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth 1,500 a year.
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Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from 35 with a friend and even grab an excellent breakfast.
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Friends and Family discounted stays from 49 including breakfast
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50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
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30% discount on and off shift in our Village Hotel Starbucks stores
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Excellent training and development including our Rising Stars and Talent Academy programmes
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A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
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Discounts and cashback offers on many High Street Brands and Supermarkets.
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A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
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Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
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Financial wellbeing support and salary drawdown via Wagestream
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Access to our Employee Assistance Programme, offering support and counselling
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Flexible working hours
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A fun, supportive and inclusive work environment with regular team events
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Excellent Reward and Recognition Incentive schemes
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Anniversary rewards for key milestones of service
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Electric car salary sacrifice scheme
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Have your birthday off guaranteed
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Discounted Health Cash plan and Sick pay Insurance.
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A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
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Enhanced maternity and paternity benefits and pay
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Company Pension scheme
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Life Insurance
Reception Manager - Hyde employer: Village Hotels
Contact Detail:
Village Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - Hyde
✨Tip Number 1
Show off your infectious personality during the interview! Engage with your interviewers and demonstrate your ability to connect with others. This role is all about making great first impressions, so let your enthusiasm shine through.
✨Tip Number 2
Prepare examples of how you've solved problems for guests in previous roles. Highlight your initiative and creativity in addressing challenges, as this will showcase your readiness to tackle any situation that arises at the reception.
✨Tip Number 3
Emphasize your teamwork skills! Be ready to discuss how you've successfully partnered with other departments in the past. This will show that you understand the importance of collaboration in delivering outstanding guest service.
✨Tip Number 4
Familiarize yourself with the latest technology used in hospitality. Being tech-savvy can set you apart from other candidates, especially since the role involves interacting with guests using modern tools to enhance their experience.
We think you need these skills to ace Reception Manager - Hyde
Some tips for your application 🫡
Show Your Personality: Since the role emphasizes an infectious personality, make sure to highlight your unique traits and how they contribute to a positive guest experience. Use examples from past experiences where your personality shone through.
Demonstrate Problem-Solving Skills: Provide specific examples of how you've successfully solved problems for guests in previous roles. This will showcase your initiative and ability to handle challenges effectively.
Highlight Teamwork Experience: Emphasize your ability to work as a team player. Mention instances where you collaborated with other departments to enhance guest service or improve operations.
Passion for Guest Service: Convey your passion for delivering outstanding guest service. Share stories that illustrate your commitment to ensuring guests have a flawless experience, aligning with the company's values.
How to prepare for a job interview at Village Hotels
✨Show Your Personality
Since the role emphasizes an infectious personality, be sure to let your true self shine during the interview. Share personal anecdotes that highlight your unique traits and how they contribute to a positive guest experience.
✨Demonstrate Problem-Solving Skills
Prepare examples of past situations where you successfully resolved guest issues. This will showcase your initiative and ability to think on your feet, which is crucial for a Reception Manager.
✨Highlight Team Collaboration
Discuss your experiences working with different departments and how you motivated your team in previous roles. Emphasizing your teamwork skills will align well with the company's focus on collaboration.
✨Passion for Guest Service
Express your enthusiasm for delivering outstanding guest service. Share specific instances where you went above and beyond to ensure a guest's satisfaction, as this aligns perfectly with the expectations of the role.
