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- Tasks: Lead the night team to deliver exceptional service and solve problems on the go.
- Company: Village Hotel Club offers lively, modern spaces for work, relaxation, and fun.
- Benefits: Enjoy discounts, wellness memberships, flexible hours, and exciting training opportunities.
- Why this job: Join a fun, inclusive environment where your personality shines and growth is encouraged.
- Qualifications: Strong customer service skills and the ability to motivate and lead a team.
- Other info: Guaranteed birthday off and enhanced maternity/paternity benefits.
The predicted salary is between 28800 - 43200 £ per year.
Our hotels never sleep and our first‑class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Team Leader you will play a crucial role in ensuring that your team delivers exceptional service throughout the night. Woking alongside the Night Manager, you will need to think on your feet, proactively solving problems and be versatile, supporting all hotel departments.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition. Join us and we can offer you benefits.
Responsibilities
- Strong customer service skills.
- Lead and motivate your team, ensuring they are skilled and engaged.
- Ability to deliver brand standards.
- Forge and maintain strong relationships with all departments.
Benefits
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from 35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
- Putting your Mental Well‑being first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Have your birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
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Contact Detail:
Village Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Team Leader - Bournemouth
✨Tip Number 1
Familiarise yourself with the Village Hotel Club's unique culture and values. Understanding their emphasis on personality, individualism, and fun will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in customer service and team leadership during networking opportunities. Engage with current employees or attend industry events to learn more about the role and make valuable connections.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully solved problems or motivated a team. This will demonstrate your ability to think on your feet and support various hotel departments effectively.
✨Tip Number 4
Show enthusiasm for the benefits offered by Village Hotel Club, such as their training programmes and well-being initiatives. Expressing genuine interest in these aspects can set you apart from other candidates.
We think you need these skills to ace Night Team Leader - Bournemouth
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Night Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and team leadership. Use bullet points for clarity and include specific examples of how you've motivated teams or solved problems in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture at Village Hotel Club. Mention specific aspects of the job that excite you and how you can contribute to their lively environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Village Hotels
✨Showcase Your Customer Service Skills
As a Night Team Leader, strong customer service skills are essential. Be prepared to share specific examples of how you've handled challenging situations in the past and how you ensured customer satisfaction.
✨Demonstrate Leadership Qualities
Highlight your experience in leading and motivating teams. Discuss how you engage your team members and ensure they are skilled and ready to deliver exceptional service throughout the night.
✨Familiarise Yourself with the Brand
Research Village Hotel Club and understand their brand values and standards. Be ready to discuss how you can uphold these standards and contribute to creating a lively and modern atmosphere for guests.
✨Prepare for Problem-Solving Scenarios
Since the role requires thinking on your feet, prepare for situational questions that test your problem-solving abilities. Think of examples where you've successfully resolved issues quickly and effectively.
