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- Tasks: Lead the night team to deliver exceptional service and support all hotel departments.
- Company: Village Hotel Club offers lively spaces for guests to work, eat, relax, and play.
- Benefits: Enjoy discounts on stays, food, wellness memberships, and flexible working hours.
- Why this job: Join a fun, inclusive culture that values personality and offers excellent training opportunities.
- Qualifications: Strong customer service skills and ability to lead and motivate a team.
- Other info: Guaranteed day off for your birthday and enhanced maternity/paternity benefits.
The predicted salary is between 28800 - 43200 £ per year.
Our hotels never sleep, and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill, and a buzzing health club, we are on the go 24/7. As our Night Team Leader, you will play a crucial role in ensuring that your team delivers exceptional service throughout the night. Working alongside the Night Manager, you will need to think on your feet, proactively solve problems, and support all hotel departments.
At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that sets us apart from the competition.
Benefits
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount in our Village Hotel Starbucks stores, on and off shift.
- Excellent training and development programs, including Rising Stars and Talent Academy.
- Interactive training via our Mobile Gaming platform.
- Discounts and cashback offers on High Street Brands and Supermarkets.
- Well-being and Healthcare benefits, including monthly programs to support mental health.
- Mental health first aiders and up to 2 mental health days annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to Employee Assistance Programme for support and counselling.
- Flexible working hours.
- A supportive, inclusive work environment with team events.
- Reward and Recognition schemes, anniversary rewards, and more.
- Electric car salary sacrifice scheme.
- Guaranteed day off for your birthday.
- Discounted Health Cash plan and Sick pay Insurance.
- Big People Days to celebrate and recognize employees and communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
What We Need From You
- Strong customer service skills.
- Ability to lead and motivate your team, ensuring engagement and skill development.
- Ability to deliver brand standards.
- Forge and maintain strong relationships with all departments.
Please note: All offers are subject to successful DBS checks. Join us and be part of something new and special — Work, Grow & Play the Village Way!
Night Team Leader employer: Village Hotels
Contact Detail:
Village Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Team Leader
✨Tip Number 1
Familiarise yourself with the Village Hotel Club's brand values and customer service standards. Understanding what sets them apart will help you demonstrate your alignment with their mission during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed a team in previous roles. Be ready to discuss specific situations where you solved problems proactively.
✨Tip Number 3
Network with current or former employees of Village Hotel Club, if possible. They can provide insights into the company culture and expectations, which can be invaluable when you're trying to make a great impression.
✨Tip Number 4
Prepare to discuss how you would handle various scenarios that may arise during night shifts. Think about potential challenges and how you would ensure exceptional service while maintaining team morale.
We think you need these skills to ace Night Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Team Leader. Highlight your relevant experience in customer service and team leadership in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to lead, motivate teams, and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've successfully managed teams or solved problems in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Village Hotels
✨Showcase Your Customer Service Skills
As a Night Team Leader, strong customer service skills are essential. Be prepared to share specific examples of how you've handled challenging situations in the past and how you ensured customer satisfaction.
✨Demonstrate Leadership Qualities
Highlight your ability to lead and motivate a team. Discuss your experience in developing team members' skills and how you foster engagement within your team, especially during night shifts.
✨Understand the Brand Standards
Familiarise yourself with the brand standards of the hotel. Be ready to discuss how you would ensure these standards are met and maintained throughout the night, contributing to the overall guest experience.
✨Build Relationships Across Departments
Emphasise your ability to forge and maintain strong relationships with other departments. Share examples of how collaboration has led to improved service delivery in your previous roles.
