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- Tasks: As a Night Porter, you'll ensure exceptional service and support all departments throughout the night.
- Company: Village Hotels creates lively, modern spaces for guests to work, eat, relax, and play.
- Benefits: Enjoy discounts on stays, food, wellness memberships, and flexible working hours.
- Why this job: Join a fun, supportive team and develop your skills in a vibrant hospitality environment.
- Qualifications: Great customer service skills and the ability to resolve guest issues efficiently are essential.
- Other info: This is an entry-level, part-time role with opportunities for growth and development.
Join to apply for the Night Porter role at Village Hotels
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Join to apply for the Night Porter role at Village Hotels
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits* such as…
- Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
- 30% discount on and off shift in our Village Hotel Starbucks stores
- Excellent training and development including our Rising Stars and Talent Academy programmes
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream
- Access to our Employee Assistance Programme, offering support and counselling
- Flexible working hours
- A fun, supportive and inclusive work environment with regular team events
- Excellent Reward and Recognition Incentive schemes
- Anniversary rewards for key milestones of service
- Electric car salary sacrifice scheme
- Have your birthday off guaranteed
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay
- Company Pension scheme
- Life Insurance
- T&C’s apply based on your contract
Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solving problems and be versatile, supporting all departments. This is a really varied role, where you will be involved in every step of our customer journey, from check in through to preparing room service orders and serving on the bar.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits* such as…
- Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
- 30% discount on and off shift in our Village Hotel Starbucks stores
- Excellent training and development including our Rising Stars and Talent Academy programmes
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream
- Access to our Employee Assistance Programme, offering support and counselling
- Flexible working hours
- A fun, supportive and inclusive work environment with regular team events
- Excellent Reward and Recognition Incentive schemes
- Anniversary rewards for key milestones of service
- Electric car salary sacrifice scheme
- Have your birthday off guaranteed
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay
- Company Pension scheme
- Life Insurance
- T&C’s apply based on your contract
But what we need from you…
- Know what great customer service looks like
- Ability to resolve guest issues efficiently and positively
- Able to work on your own initiative
- Know what a good job looks like
- Forge and maintain strong relationships with all departments
**Please note – All offers are subject to a successful DBS check in this role**
Come and be part of something new & something special – Work, Grow & Play the Village Way!
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
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Industries
Hospitality
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Night Porter employer: Village Hotels
Contact Detail:
Village Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the Village Hotels brand and their unique approach to hospitality. Understanding their emphasis on personality and fun will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Highlight your customer service experience, especially in fast-paced environments. Be ready to share specific examples of how you've resolved guest issues positively and efficiently, as this is crucial for the Night Porter role.
✨Tip Number 3
Demonstrate your ability to work independently and as part of a team. Prepare to discuss situations where you've successfully collaborated with different departments or taken initiative to solve problems.
✨Tip Number 4
Be prepared to showcase your adaptability and versatility. The Night Porter role involves various tasks, so think of examples that illustrate your ability to juggle multiple responsibilities while maintaining high service standards.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Night Porter role at Village Hotels. Highlight your customer service skills and ability to work independently in your application.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the job description. Emphasise any previous experience in hospitality or customer service roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Village Hotels and how you can contribute to their fun and lively environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Village Hotels
✨Show Your Personality
Village Hotels values individuality and fun, so don't be afraid to let your personality shine through during the interview. Share anecdotes that highlight your unique approach to customer service and teamwork.
✨Demonstrate Problem-Solving Skills
As a Night Porter, you'll need to think on your feet. Prepare examples of past experiences where you successfully resolved guest issues or handled unexpected situations. This will show your ability to remain calm and effective under pressure.
✨Understand the Role
Familiarise yourself with the responsibilities of a Night Porter. Be ready to discuss how you can contribute to various departments and ensure exceptional service throughout the night. This shows your commitment to the role and the hotel’s mission.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and team dynamics. This not only demonstrates your interest in the position but also helps you gauge if Village Hotels is the right fit for you.
