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For Companies At a Glance
- Tasks: Ensure pool safety, maintain cleanliness, and deliver exceptional customer service.
- Company: Join Village Hotels, where awesome people create amazing experiences.
- Benefits: Free health membership, discounts on stays, flexible hours, and training opportunities.
- Why this job: Be part of a fun team while making a real difference in guests' fitness journeys.
- Qualifications: Passion for hospitality, strong customer service skills, and a proactive mindset.
- Other info: Enjoy a supportive environment with great career growth and well-being programmes.
Overview
Join to apply for the Lifeguard – Leisure Assistant role at Village Hotels. Awesome people are crucial to making our awesome clubs run smoothly. We pride ourselves on offering high quality facilities that leave our guests impressed. You’ll bring your passion for perfection to ensure our public areas are looking slick, keep the gym floor in shape, and perfect the poolside experience.
You recognise that our members have a certain standard when it comes to their fitness experience, and you’ll be dedicated to delivering a high-quality experience that keeps smiles on guests’ faces. Expect a varied day-to-day that includes cleanliness, hygiene, refining the guest experience, and taking care of the pool area, including responding to poolside alarms and performing rescues to ensure member safety.
Work, Grow, Play! Village Hotel Club champions personality, individualism and a fun environment. We deliver service that places us above the competition across locations from Aberdeen to Bournemouth and beyond.
Join us and enjoy benefits such as a complimentary health and wellness membership, discounts on stays, well-being programmes, training opportunities, flexible working hours and more.
Responsibilities
- Maintain cleanliness and hygiene in public areas, studios and gym floor; ensure the pool area is clean and safe.
- Respond to poolside alarms and take appropriate action to protect members’ safety, including performing rescues when necessary.
- Deliver outstanding customer service to ensure exceptional member satisfaction.
- Assist with maintaining high standards of guest experience in line with company guidelines and legal requirements.
- Collaborate with team to uphold safety protocols and ensure a welcoming environment for guests.
Qualifications
- A passion for hospitality, leisure and fitness.
- A friendly demeanor with the ability to engage with everyone.
- Strong customer service skills and a proactive approach to resolving issues.
- Solutions-oriented mindset with an eye for spotting issues before they happen.
- Ability to work in compliance with company and legal guidelines to keep yourself, colleagues, and customers safe.
Benefits
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend (worth £1,500 a year).
- Discount on all overnight stays at Village Hotels, with stays from £35 for you and a companion, including breakfast options.
- Friends and Family discounted stays from £49 including breakfast.
- up to 50% discount on Food and Drink in Village Hotel Pub & Grill on or off shift.
- 30% discount on and off shift in Village Hotel Starbucks stores.
- Excellent training and development including Rising Stars and Talent Academy programmes.
- Training across multiple hotel areas with Mobile Gaming training platform.
- Discounts and cashback offers on many High Street brands and supermarkets.
- Well-being and healthcare benefits and monthly well-being programmes for all employees.
- Mental health support, with first aiders and up to 2 mental health days per year.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to Employee Assistance Programme for support and counselling.
- Flexible working hours and a supportive, inclusive work environment with team events.
- Reward and recognition schemes and anniversary rewards for long service.
- Electric car salary sacrifice scheme and birthday leave.
- Discounted Health Cash plan and sick pay insurance.
- BIG People Days to celebrate employees and communities.
- Enhanced maternity and paternity benefits and pay, and a company pension scheme.
- Life Insurance.
Requirements
- Please note: All offers are subject to a successful DBS check for this role.
Come and be part of something new and special – Work, Grow & Play the Village Way!
Location details and job postings: Bournemouth, Ringwood, New Milton and surrounding areas are listed for related roles.
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Lifeguard - Leisure Assistant employer: Village Hotels
Contact Detail:
Village Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeguard - Leisure Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Village Hotels' social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their awesome team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a top-notch experience, think of examples from your past where you've gone above and beyond for someone. We want to hear those stories during your chat!
✨Tip Number 3
Be ready to demonstrate your lifeguarding skills! If you have the chance, brush up on your rescue techniques and safety protocols. Showing that you're prepared can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining the Village Hotels family. Don’t miss out on this opportunity!
We think you need these skills to ace Lifeguard - Leisure Assistant
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for hospitality, leisure, and fitness right from the start. Use your application to highlight any relevant experiences or interests that showcase your dedication to providing a top-notch guest experience.
Tailor Your Application: Make sure to customise your application to fit the Lifeguard - Leisure Assistant role. Mention specific responsibilities from the job description, like maintaining cleanliness and responding to poolside alarms, to show you understand what we’re looking for.
Be Personable: We love a friendly vibe! Use a conversational tone in your application to reflect your personality. Remember, we’re looking for someone who can engage with guests and create a welcoming atmosphere, so let your character shine through.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Village Hotels
✨Know Your Stuff
Before the interview, make sure you understand the role of a Lifeguard - Leisure Assistant. Familiarise yourself with the responsibilities like maintaining cleanliness, responding to poolside alarms, and delivering top-notch customer service. This will show that you're genuinely interested and prepared.
✨Show Your Passion
Let your enthusiasm for hospitality, leisure, and fitness shine through during the interview. Share personal experiences or stories that highlight your dedication to providing excellent service and ensuring guest safety. This will resonate well with the interviewers at Village Hotels.
✨Practice Common Scenarios
Think about potential scenarios you might face on the job, such as dealing with a poolside emergency or a dissatisfied guest. Practising how you would handle these situations can help you articulate your problem-solving skills and proactive approach during the interview.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or how they uphold their high standards of guest experience. This shows that you're not only interested in the role but also in contributing positively to the team.
