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- Tasks: Greet members and guests, handle bookings, and ensure top-notch customer service.
- Company: Village Hotel Club creates lively, modern spaces for work, relaxation, and fun.
- Benefits: Enjoy complimentary leisure club membership, employee discounts, flexible hours, and wellness programs.
- Why this job: Join a fun, supportive team and make memorable experiences for our members.
- Qualifications: Passion for customer service, ability to connect with people, and a team-oriented mindset.
- Other info: All offers are subject to a successful DBS check.
The predicted salary is between 18000 - 25000 £ per year.
Our Leisure Receptionist gives the very first impression of our Village experience. So no pressure, but your greeting sets the standard for the service our members and guests will receive from then on in. Let’s make it one to remember!
With a friendly personality and a ‘can do’ attitude, you’ll greet members and guests on arrival and be the first point of call by phone. You’ll thrive on ensuring top-notch customer service, ensuring our members have everything they need and that inquiries are dealt with effectively.
You love a chat, and you understand what makes a great customer experience, so you’ll get to know our members and ensure they make the most of what Village life has to offer.
On a day-to-day basis, expect to be meeting, greeting, taking bookings to introduce new people to the club, resolving queries, and keeping our members happy.
You’re not a receptionist… you’re a Creator of Happiness!
Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and enjoy benefits such as:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, starting from £35 with a friend and including breakfast.
- Friends and Family discounted stays from £49, including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development through our Rising Stars and Talent Academy programmes.
- Engaging training via our Mobile Gaming platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- Well-being and Healthcare benefits, including monthly programmes to support mental health.
- Mental health first aiders and up to 2 mental health days annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme for support and counselling.
- Flexible working hours.
- A fun, supportive, and inclusive work environment with team events.
- Reward and Recognition schemes, anniversary rewards, and more.
- Electric car salary sacrifice scheme.
- Birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- Celebration events and community involvement.
- Enhanced maternity and paternity benefits.
- Company Pension, Life Insurance, and additional benefits.
What we need from you…
- A natural ability to interact with all types of people, using effective selling techniques and a belief in sales through service.
- A passion for leisure, fitness, and customer service.
- An ability to understand individual needs and tailor your service and communication accordingly.
- A drive to achieve and exceed targets.
- A team mentality, forming great relationships within leisure and other departments.
Please note – All offers are subject to a successful DBS check in this role.
Come and be part of something new & something special – Work, Grow & Play the Village Way!
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Leisure Receptionist employer: Village Hotels
Contact Detail:
Village Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Receptionist
✨Tip Number 1
Show off your friendly personality! When you meet potential employers or during any networking events, make sure to engage in light conversation and showcase your ability to connect with people. This will demonstrate that you have the right attitude for a Leisure Receptionist.
✨Tip Number 2
Familiarize yourself with the Village Hotel Club's offerings and values. Understanding what makes their customer experience unique will help you align your approach during interviews and conversations, showing that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since you'll be the first point of contact for members and guests, role-play different scenarios with friends or family. This will help you feel more confident in handling inquiries and resolving queries effectively.
✨Tip Number 4
Highlight your passion for leisure and fitness in conversations. Share personal experiences or stories that reflect your enthusiasm for creating a positive environment, as this aligns perfectly with the role of a Creator of Happiness at Village Hotel Club.
We think you need these skills to ace Leisure Receptionist
Some tips for your application 🫡
Show Your Personality: Since the role emphasizes a friendly personality and a 'can do' attitude, make sure to reflect this in your application. Use a warm and engaging tone in your cover letter to convey your enthusiasm for customer service.
Highlight Relevant Experience: Focus on any previous roles that involved customer interaction or reception duties. Provide specific examples of how you created positive experiences for customers or resolved queries effectively.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Mention your passion for leisure and fitness, and how you can contribute to creating a vibrant atmosphere at Village Hotel Club.
Emphasize Teamwork: The job requires a team mentality, so be sure to include examples of how you've successfully collaborated with others in past roles. This will demonstrate your ability to form great relationships within the leisure department and beyond.
How to prepare for a job interview at Village Hotels
✨Show Your Friendly Personality
As a Leisure Receptionist, your personality is key! Make sure to convey your friendly and approachable nature during the interview. Practice a warm greeting and be ready to share examples of how you've created positive experiences for customers in the past.
✨Demonstrate Customer Service Skills
Prepare to discuss your customer service philosophy. Think of specific situations where you went above and beyond to meet a customer's needs. Highlight your ability to resolve queries effectively and ensure satisfaction.
✨Understand the Role's Importance
Research the Village Hotel Club and understand what makes their customer experience unique. Be ready to explain how you can contribute to creating a memorable first impression and enhancing the overall member experience.
✨Emphasize Teamwork and Collaboration
The role requires a team mentality, so be prepared to talk about your experiences working in a team environment. Share examples of how you've built relationships with colleagues and contributed to a positive workplace culture.
