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- Tasks: Greet members and guests, handle inquiries, and ensure a fantastic customer experience.
- Company: Village Hotel Club creates lively spaces for work, play, and relaxation across the UK.
- Benefits: Enjoy discounts on stays, food, wellness memberships, and flexible working hours.
- Why this job: Join a fun, supportive team that values individuality and offers excellent training opportunities.
- Qualifications: Must have great communication skills, a passion for customer service, and a team-oriented mindset.
- Other info: Guaranteed birthday off and access to mental health support programmes.
The predicted salary is between 24000 - 36000 £ per year.
Our Leisure Receptionist gives the very first impression of our Village experience. So no pressure, but your greeting sets the standard for the service our members and guests will receive from then on in. Let’s make it one to remember!
With a friendly personality and a ‘can do’ attitude, you’ll greet members and guests on arrival and be the first point of call by phone. You’ll thrive on ensuring top-notch customer service, ensuring our members have everything they need and that inquiries are dealt with effectively.
You love a chat, and you understand what makes a great customer experience, so you’ll get to know our members and ensure they make the most of what Village life has to offer.
On a day-to-day basis, expect to be meeting, greeting, taking bookings to introduce new people to the club, resolving queries, and keeping our members happy.
You’re not a receptionist… you’re a Creator of Happiness!
Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and enjoy benefits such as:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, starting from £35 with a friend and including breakfast.
- Friends and Family discounted stays from £49, including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development through our Rising Stars and Talent Academy programmes.
- Engaging training via our Mobile Gaming platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- Well-being and Healthcare benefits, including monthly programmes to support mental health.
- Mental health first aiders and up to 2 mental health days annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme for support and counselling.
- Flexible working hours.
- A fun, supportive, and inclusive work environment with team events.
- Reward and Recognition schemes, anniversary rewards, and more.
- Electric car salary sacrifice scheme.
- Birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- Celebration events and community involvement.
- Enhanced maternity and paternity benefits.
- Company Pension, Life Insurance, and additional benefits.
What we need from you…
- A natural ability to interact with all types of people, using effective selling techniques and a belief in sales through service.
- A passion for leisure, fitness, and customer service.
- An ability to understand individual needs and tailor your service and communication accordingly.
- A drive to achieve and exceed targets.
- A team mentality, forming great relationships within leisure and other departments.
Please note – All offers are subject to a successful DBS check in this role.
Come and be part of something new & something special – Work, Grow & Play the Village Way!
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Contact Detail:
Village Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Receptionist
✨Tip Number 1
Show your personality! As a Leisure Receptionist, your friendly and approachable nature is key. When you meet people, let your enthusiasm for the role shine through; it will make a lasting impression on both guests and the hiring team.
✨Tip Number 2
Familiarise yourself with the Village experience. Understanding the services and amenities offered at Village Hotel Club will help you engage with potential guests and demonstrate your passion for leisure and customer service during any interactions.
✨Tip Number 3
Practice your communication skills. Since you'll be the first point of contact, being able to effectively communicate and resolve queries is essential. Role-play scenarios with friends or family to build confidence in handling various customer interactions.
✨Tip Number 4
Network within the industry. Attend local events or join online groups related to leisure and hospitality. Building connections can provide insights into the role and may even lead to recommendations when applying for the position.
We think you need these skills to ace Leisure Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Leisure Receptionist role entails. Highlight your customer service skills and any relevant experience in your application.
Showcase Your Personality: Since the role emphasises a friendly personality, make sure to convey your enthusiasm and 'can do' attitude in your cover letter. Use examples that demonstrate your ability to create a welcoming environment.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Focus on your customer service experience, communication skills, and any relevant achievements in leisure or hospitality.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for leisure and fitness. Mention how you can contribute to creating a memorable experience for members and guests.
How to prepare for a job interview at Village Hotels
✨Show Your Personality
As a Leisure Receptionist, your personality is key! Be sure to let your friendly and approachable nature shine through during the interview. Share anecdotes that highlight your ability to connect with people and create a welcoming atmosphere.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to meet a customer's needs, as this role is all about creating happiness for members and guests.
✨Understand the Company Culture
Familiarise yourself with the Village Hotel Club's values and culture. Show that you understand their emphasis on fun, individuality, and customer experience. This will demonstrate your alignment with their mission and your enthusiasm for joining their team.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
