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- Tasks: Greet members and guests, handle enquiries, and create memorable experiences.
- Company: Join Village Hotel Club, a vibrant space for work, play, and relaxation.
- Benefits: Enjoy discounts, wellness memberships, flexible hours, and fun team events.
- Why this job: Be a Creator of Happiness in a supportive, inclusive environment with growth opportunities.
- Qualifications: Passion for customer service, effective communication skills, and a team-oriented mindset.
- Other info: Guaranteed birthday off and exciting community engagement activities.
Our Leisure Receptionist gives the very first impression of our Village experience. Your greeting sets the standard for the service our members and guests will receive. Let’s make it memorable!
With a friendly personality and a ‘can do’ attitude, you’ll greet members and guests on arrival and be the first point of contact by phone. You’ll ensure top-notch customer service, meet members\’ needs, and handle enquiries effectively.
You love to chat and understand what makes a great customer experience. You\’ll get to know our members and help them make the most of what Village life has to offer.
On a daily basis, you will meet, greet, take bookings, resolve queries, and keep our members happy.
You\’re not just a receptionist… you’re a Creator of Happiness!
Work, Grow, Play! At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, your service will help us stand out above the competition.
Join us and enjoy benefits such as:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount in our Village Hotel Starbucks stores, on and off shift.
- Excellent training and development programs, including Rising Stars and Talent Academy.
- Engaging training via our Mobile Gaming platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- Well-being and Healthcare benefits, including mental health support and monthly programs.
- Mental health days and support through Mental Health first aiders.
- Financial wellbeing support and salary drawdown via Wagestream.
- Flexible working hours.
- A fun, supportive, and inclusive environment with team events.
- Reward and Recognition schemes, anniversary rewards, and more.
- Electric car salary sacrifice scheme.
- Your birthday off, guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- Celebrations, rewards, and community engagement activities.
- Enhanced maternity and paternity benefits.
- Company Pension, Life Insurance, and other benefits.
What we need from you…
- A natural ability to interact with all types of people, effective selling techniques, and a belief in sales through service.
- A passion for leisure, fitness, and customer service.
- An ability to understand individual needs and tailor your service accordingly.
- A drive to achieve and exceed targets.
- A team mentality, building great relationships within leisure and other departments.
Please note – All offers are subject to a successful DBS check in this role.
Come and be part of something new & something special – Work, Grow & Play the Village Way!
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Leisure Receptionist (casual hours) employer: Village Hotels
Contact Detail:
Village Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Receptionist (casual hours)
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've created memorable experiences for customers in the past, as this role is all about making a great first impression.
✨Tip Number 2
Familiarise yourself with the Village Hotel Club's offerings and values. Being able to discuss how you can contribute to their mission of creating happiness will demonstrate your genuine interest in the role.
✨Tip Number 3
Practice your communication skills. As a Leisure Receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to build confidence in handling enquiries and resolving queries.
✨Tip Number 4
Network with current or former employees of Village Hotel Club if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Leisure Receptionist (casual hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles where you've interacted with the public. Emphasise your friendly personality and ability to create a welcoming atmosphere.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leisure and fitness. Share specific examples of how you've provided excellent customer service in the past and how you can contribute to creating memorable experiences for guests.
Showcase Your Communication Skills: Since the role involves greeting members and handling enquiries, demonstrate your strong communication skills in your application. Use clear and engaging language to reflect your ability to connect with people.
Highlight Teamwork and Flexibility: Mention any experiences that showcase your ability to work well in a team and adapt to different situations. This is important for a role that requires collaboration with various departments and flexibility in working hours.
How to prepare for a job interview at Village Hotels
✨Show Your Friendly Personality
As a Leisure Receptionist, your personality is key. Make sure to convey warmth and friendliness during the interview. Practice a welcoming greeting and be prepared to share examples of how you've created positive experiences for customers in the past.
✨Demonstrate Customer Service Skills
Prepare to discuss specific instances where you went above and beyond for a customer. Highlight your ability to handle enquiries effectively and resolve queries, as this will show that you understand the importance of top-notch customer service.
✨Understand the Company Culture
Familiarise yourself with the Village Hotel Club's values and culture. Be ready to explain how your personal values align with theirs, especially regarding fun, individuality, and creating memorable experiences for guests.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you understand how you can contribute to making the Village experience exceptional for members and guests.
