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- Tasks: Lead the Leisure Club team, ensuring smooth operations and exceptional member experiences.
- Company: Village Hotels creates lively spaces for work, play, and relaxation across the UK.
- Benefits: Enjoy free leisure club membership, discounts on stays, food, and exciting training opportunities.
- Why this job: Join a fun, supportive environment that values individuality and offers growth in the fitness industry.
- Qualifications: Passion for fitness, experience in leisure operations, and strong leadership skills are essential.
- Other info: All offers subject to a successful DBS check; embrace the Village Way!
The predicted salary is between 24000 - 36000 £ per year.
Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you’ll keep our clubs running like a well-oiled machine. It’s your job to keep both our members happy, through efficient process and a dedication to customer excellence. Plus our team of fitness fanatical crew, to ensure you’re getting the very best out of the people around you.
A natural leader, you’ll understand what makes a workplace great, and motivate your teams to push boundaries, through killer customer service, seamless operations and a passion for all things fitness. You’re super organised, so you’ll have no problem multi-tasking to ensure all key areas are tackled, from managing the poolside to coaching members on the gym floor. You have a passion for helping others perform to their maximum potential, whether that’s a member hell bent on smashing their goals or a team member keen to carve out a solid career in the fast paced fitness industry.
Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits such as:
- Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.
- Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
- Exciting training platform with gamified learning.
- Discounts and cashback offers on many High Street Brands.
- A range of Well-being and Healthcare benefits.
- Financial wellbeing support via Salary Finance.
- Employee Assistance Programme.
- A fun, supportive and inclusive work environment with loads of Development opportunities.
- Regular team events with our BIG People days monthly.
- Excellent Reward and Recognition Incentive schemes.
- Monthly well-being programme for all employees to support your mental health.
- Anniversary rewards for key milestones of service.
- Birthday day off.
- Electric car salary sacrifice scheme.
But what we need from you - Own it:
- A passion for leisure and fitness.
- Good knowledge and experience of leisure operations.
- Attention to detail and a drive to ensure that the highest levels of member experience are consistently delivered.
- Motivational and passionate about developing others.
Please note - All offers are subject to a successful DBS check in this role. Come and be part of something new & something special - Work, Grow & Play the Village Way!
Leisure Operations Team Leader employer: Village Hotels
Contact Detail:
Village Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Operations Team Leader
✨Tip Number 1
Familiarise yourself with the Village Hotels brand and their unique approach to leisure operations. Understanding their culture of fun and individualism will help you align your leadership style with their values during any interviews.
✨Tip Number 2
Network with current or former employees of Village Hotels, especially those in leisure operations. They can provide valuable insights into the company’s expectations and the day-to-day challenges you might face in the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've motivated teams and improved customer experiences in previous roles. Highlighting your passion for fitness and leisure will resonate well with the hiring team.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks effectively. This is crucial for the Leisure Operations Team Leader role, so be ready to share strategies that have worked for you in the past.
We think you need these skills to ace Leisure Operations Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Leisure Operations Team Leader position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in leisure operations and customer service. Use bullet points to make it easy to read, and quantify your achievements where possible to demonstrate your impact.
Write a Strong Cover Letter: In your cover letter, express your passion for leisure and fitness, and explain why you want to work at Village Hotels. Highlight specific examples of how you've motivated teams or improved member experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Village Hotels
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for leisure and fitness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle and how it aligns with the company's values.
✨Demonstrate Leadership Skills
As a Leisure Operations Team Leader, showcasing your leadership abilities is crucial. Prepare examples of how you've motivated teams in the past, resolved conflicts, or improved team performance to illustrate your capability to lead effectively.
✨Highlight Customer Service Excellence
Since delivering exceptional member experiences is key, be ready to discuss specific instances where you went above and beyond for customers. This will show your dedication to customer service and your understanding of its importance in the leisure industry.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations. Think about potential challenges you might face in the role and how you would address them, demonstrating your organisational skills and attention to detail.
