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- Tasks: Be the friendly face that welcomes guests and solves their problems.
- Company: Join Village Hotel Club, a vibrant place for work, play, and relaxation.
- Benefits: Enjoy discounts, wellness memberships, flexible hours, and fun team events.
- Why this job: Experience a lively culture while making memorable guest experiences.
- Qualifications: Bring your personality, enthusiasm, and strong communication skills.
- Other info: Guaranteed day off for your birthday and enhanced maternity/paternity benefits.
First impressions are the most important, right? The reception team at Village Hotel Club are the first friendly face our guests see. From reception, you will ensure that every guest gets a warm, vibrant Village Hotel Club welcome. A font of knowledge, you will know every detail about the hotel and local area, making recommendations and solving problems before they become issues. Nothing is too much trouble.
Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth, and more opening soon, we rely on you to deliver service that stands out above the competition.
Join us and enjoy benefits such as:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, starting from £35 with a friend and including breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development programs, including Rising Stars and Talent Academy.
- Engaging training via our Mobile Gaming platform across various hotel areas.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- Well-being and Healthcare benefits with monthly support programs for mental health.
- Mental health first aiders and up to 2 mental health days annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme for support and counseling.
- Flexible working hours.
- A fun, supportive, and inclusive work environment with regular team events.
- Reward and Recognition schemes, anniversary rewards, and company incentives.
- Electric car salary sacrifice scheme.
- Guaranteed day off for your birthday.
- Discounted Health Cash plan and Sick pay Insurance.
- Big People Days to celebrate and recognize employees and their communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme and Life Insurance.
- T&Cs apply based on your contract.
What we need from you:
- Personality and enthusiasm.
- A great memory for personal touches, especially for returning guests.
- A proactive problem solver.
- A passion for delivering the best guest experience.
- Strong communication skills.
- Team player with the ability to collaborate across departments.
Come and be part of something new and special—Work, Grow & Play the Village Way!
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Hotel Receptionist (16 hours per week) employer: Village Hotels
Contact Detail:
Village Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist (16 hours per week)
✨Tip Number 1
Showcase your personality during the interview. The Village Hotel Club values individualism and fun, so let your unique character shine through. Be enthusiastic and engage with the interviewer to demonstrate that you can create a warm and vibrant atmosphere for guests.
✨Tip Number 2
Familiarise yourself with the local area and the hotel’s offerings. Being knowledgeable about nearby attractions and hotel amenities will help you stand out as a candidate who is ready to provide excellent service and recommendations to guests.
✨Tip Number 3
Prepare examples of how you've solved problems in previous roles. The job requires a proactive problem solver, so think of specific instances where you’ve turned a challenging situation into a positive guest experience.
✨Tip Number 4
Emphasise your teamwork skills. The role involves collaborating across departments, so be ready to discuss how you’ve successfully worked with others in the past to enhance guest experiences or resolve issues.
We think you need these skills to ace Hotel Receptionist (16 hours per week)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Village Hotel Club is looking for in a Hotel Receptionist. Highlight key responsibilities and required skills in your application.
Showcase Your Personality: Since personality and enthusiasm are crucial for this role, make sure to convey your unique character in your cover letter. Share experiences that demonstrate your friendly nature and ability to connect with guests.
Highlight Relevant Experience: If you have previous experience in hospitality or customer service, be sure to detail it in your CV. Use specific examples to illustrate how you've provided excellent guest experiences or solved problems effectively.
Tailor Your Application: Customise your CV and cover letter to reflect the values and culture of Village Hotel Club. Mention how you align with their emphasis on fun, support, and inclusivity in the workplace.
How to prepare for a job interview at Village Hotels
✨Show Your Personality
As a Hotel Receptionist, your personality is key. Be yourself during the interview and let your enthusiasm shine through. The team at Village Hotel Club values individuality, so don’t be afraid to showcase what makes you unique.
✨Know the Hotel and Local Area
Familiarise yourself with the hotel’s offerings and the local area before the interview. Being able to discuss local attractions or recommend activities will demonstrate your proactive approach and knowledge, which are essential for the role.
✨Emphasise Problem-Solving Skills
Prepare examples of how you've successfully solved problems in previous roles. Highlighting your ability to handle issues before they escalate will show that you can maintain the high standards of guest service expected at Village Hotel Club.
✨Practice Strong Communication
Effective communication is crucial in this role. During the interview, practice clear and confident communication. This will not only help you convey your thoughts but also reflect your ability to interact well with guests and team members.
