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- Tasks: Welcome guests with a vibrant smile and solve their queries effortlessly.
- Company: Village Hotel Club creates lively spaces for work, play, and relaxation.
- Benefits: Enjoy discounts, wellness memberships, flexible hours, and exciting training opportunities.
- Why this job: Join a fun, inclusive team that values personality and offers growth.
- Qualifications: Bring your unique personality, problem-solving skills, and passion for guest experiences.
- Other info: Guaranteed birthday off and special rewards for key milestones.
The predicted salary is between 24000 - 36000 £ per year.
First impressions are the most important right? The reception team at Village Hotel Club are the first friendly face our guests see. From reception, you will ensure that every guest gets a warm, vibrant Village Hotel Club welcome. A font of knowledge, you will know every detail about the hotel and local area, making recommendations and solving problems before they are even problems. Nothing is too much trouble.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits such as:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Have your birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
But what we need from you:
- Personality, and bags of it.
- A great memory, to add that personal touch for returning guests.
- Proactive problem solver.
- A passion for delivering the best guest experience.
- Strong communication.
- Team player and ability to partner with other departments.
Come and be part of something new & something special - Work, Grow & Play the Village Way!
Contact Detail:
Village Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host Team Member - Swindon
✨Tip Number 1
Familiarise yourself with the Village Hotel Club's values and culture. Understanding their emphasis on personality and fun will help you align your approach during interviews and interactions, showcasing that you're a perfect fit for their vibrant environment.
✨Tip Number 2
Research the local area around Swindon and be prepared to discuss popular attractions or hidden gems. This knowledge will demonstrate your proactive problem-solving skills and ability to enhance the guest experience right from the start.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. Being able to articulate how you would handle various situations will show your readiness to deliver exceptional service.
✨Tip Number 4
Network with current or former employees of Village Hotel Club if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate who truly understands the role.
We think you need these skills to ace Host Team Member - Swindon
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Village Hotel Club is looking for in a Host Team Member. Highlight key responsibilities and required skills in your application.
Showcase Your Personality: Since personality is crucial for this role, make sure to convey your unique character in your cover letter. Use a friendly tone and share personal anecdotes that demonstrate your ability to connect with guests.
Highlight Relevant Experience: If you have previous experience in hospitality or customer service, be sure to mention it. Provide specific examples of how you've delivered excellent guest experiences or solved problems proactively.
Tailor Your CV: Customise your CV to reflect the skills and qualities mentioned in the job description. Emphasise your communication skills, teamwork, and any relevant training or certifications that align with the role.
How to prepare for a job interview at Village Hotels
✨Show Your Personality
As a Host Team Member, your personality is key! Be yourself during the interview and let your vibrant character shine through. The company values individuality, so don’t be afraid to express what makes you unique.
✨Know the Hotel and Local Area
Familiarise yourself with the Village Hotel Club and its offerings, as well as the local area. Being able to discuss the hotel’s amenities and nearby attractions will demonstrate your enthusiasm and readiness to assist guests.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've proactively solved problems in previous roles. This will show that you can think on your feet and handle guest inquiries before they escalate into issues.
✨Emphasise Teamwork
Highlight your ability to work collaboratively with others. Share experiences where you partnered with different departments to enhance guest experiences, as this aligns with the company's focus on teamwork.
