Village Hotels is seeking a Host Assistant Manager to act as the operational anchor of the lobby, connecting commercial strategy with floor reality. You’ll resolve complex complaints, coach the team to hit upsell targets, and ensure every arrival feels genuinely welcomed.
You will lead frontline operations, translate strategic goals into daily actions, champion the Opera system, and develop the team to sustain outstanding guest experiences across a busy, vibrant environment.
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Guest Experience Lead & Front Desk Coach employer: Village Hotels
At Village, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is empowered to be themselves and grow their careers. As a Night Team Leader, you'll enjoy unique benefits such as discounted hotel stays, gym memberships, and a supportive environment that prioritises mental health and personal development. Join us in creating memorable experiences for our guests while being part of a dynamic team that truly cares about each other and the community.
