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- Tasks: Welcome guests and provide top-notch customer service in a lively environment.
- Company: Join Village Hotel Club, where fun and individuality thrive.
- Benefits: Free health membership, discounts on stays, and flexible hours.
- Why this job: Be the Creator of Happiness and make memorable experiences for guests.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Exciting training opportunities and a supportive team culture.
The predicted salary is between 20000 - 30000 £ per year.
Our Leisure Receptionist gives the very first impression of our Village experience. Your greeting sets the standard for the service our members and guests will receive from then on in. With a friendly personality and a ‘can do’ attitude, you’ll greet members and guests on arrival and be the first point of call by phone. You’ll thrive on ensuring top notch customer service, ensuring our members have everything they need and that enquiries are dealt with effectively.
You love a chat, and you understand what makes a great customer experience, so you’ll get to know our members, and ensure they make the most of what Village life has to offer. On a day to day basis, expect to be meeting, greeting, taking bookings to introduce new people to the club, resolving queries and keeping our members happy. You’re not a receptionist… you’re a Creator of Happiness!
Here at Village Hotel Club we are all about embracing personality, individualism and fun. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. Join us and we can offer you benefits such as:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Have your birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
What we need from you:
- A natural ability to interact with all types of people, use effective selling techniques and a belief in sales through service.
- A passion for leisure, fitness and customer service.
- An ability to understand the individual needs and wants of our members and tailor your service and communication around them.
- A drive to achieve and exceed targets.
- A team mentality, forming great relationships within leisure and other departments.
Please note - All offers are subject to a successful DBS check in this role. Come and be part of something new & something special - Work, Grow & Play the Village Way!
Leisure Receptionist in Coventry employer: Village Hotels
Contact Detail:
Village Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Receptionist in Coventry
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with members and guests. This will help you tailor your responses and show that you're a great fit for their lively environment.
✨Tip Number 2
Practice your greeting! Since you'll be the first point of contact, make sure you can deliver a warm and friendly welcome. Role-play with a friend or in front of a mirror to nail that perfect introduction.
✨Tip Number 3
Prepare some examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make someone’s day better. This will show them you’re not just a receptionist, but a true Creator of Happiness!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Leisure Receptionist in Coventry
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off that friendly vibe and 'can do' attitude that makes you perfect for the Leisure Receptionist role.
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and passion for leisure. Mention specific experiences where you've created happiness for others, as that’s what we’re all about at Village!
Show Enthusiasm: Express your excitement about joining our team! We love candidates who are genuinely interested in the role and the unique Village experience. A little enthusiasm can go a long way in making your application stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and we can’t wait to read what you’ve got to say. Let’s make this happen together!
How to prepare for a job interview at Village Hotels
✨Be the Friendly Face
Since the Leisure Receptionist is the first point of contact, practice your warm greeting. Smile and maintain eye contact during the interview to show you can create a welcoming atmosphere. Think about how you would greet a guest and bring that energy to the interview.
✨Know Your Stuff
Familiarise yourself with the Village Hotel Club's services and offerings. Be ready to discuss how you can enhance the customer experience based on what you learn. This shows your genuine interest in the role and helps you stand out as someone who’s prepared.
✨Showcase Your Chat Skills
As a Leisure Receptionist, chatting with guests is key. Prepare examples of how you've successfully engaged with customers in the past. Think of specific situations where you turned a simple interaction into a memorable experience for someone.
✨Emphasise Team Spirit
Highlight your ability to work well within a team. Share experiences where you collaborated with others to achieve a common goal. This will demonstrate that you understand the importance of teamwork in creating a fun and supportive environment.
