Village Hotels is seeking a Host Assistant Manager to be the operational anchor of the lobby, bridging commercial strategy with on‑the–floor realities, resolving complex complaints, coaching the team to hit upsell targets, and ensuring every arrival feels genuinely welcomed.
You will drive frontline leadership, coach upsells to Upper Deck rooms, monitor budgets, and champion systems like Opera for guest accounts.
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Lobby Experience Lead & Upsell Coach in Borehamwood employer: Village Hotels
At Village, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is empowered to be themselves and grow their careers. As a Night Team Leader, you'll enjoy unique benefits such as discounted hotel stays, gym memberships, and a supportive environment that prioritises mental health and personal development. Join us in creating memorable experiences for our guests while being part of a dynamic team that truly cares about each other and the community.
