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- Tasks: Lead the reception team to deliver top-notch guest service and ensure smooth operations.
- Company: Village Hotel Club creates lively, modern spaces for work, play, and relaxation.
- Benefits: Enjoy discounts on stays, food, wellness memberships, and flexible working hours.
- Why this job: Join a fun, supportive team that values individuality and offers exciting training opportunities.
- Qualifications: An infectious personality with a passion for guest service and teamwork is essential.
- Other info: Guaranteed day off for your birthday and various well-being programs available.
The predicted salary is between 28800 - 43200 £ per year.
An infectious personality
-Initiative to solve any problem for our guests
-Ability to motivate and engage others
-Team player and ability to partner with other departments
-A passion for delivering outstanding guest service
First impressions are the most important right? Our welcoming reception areas are a hive of activity and at the epicentre of the action. Often the first and last point of contact for our guests and the first place to go for advice or assistance, service here needs to be second to none. This diverse and challenging role is responsible for working alongside the Reception Manager in ensuring the reception team are on point, all the time, ready to jump in to action, interact with our guests to use our latest technology and ensure they have a flawless experience.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits* such as…
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Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth 1,500 a year.
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Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from 35 with a friend and even grab an excellent breakfast.
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Friends and Family discounted stays from 49 including breakfast
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50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
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30% discount on and off shift in our Village Hotel Starbucks stores
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Excellent training and development including our Rising Stars and Talent Academy programmes
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A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
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Discounts and cashback offers on many High Street Brands and Supermarkets.
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A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
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Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
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Financial wellbeing support and salary drawdown via Wagestream
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Access to our Employee Assistance Programme, offering support and counselling
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Flexible working hours
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A fun, supportive and inclusive work environment with regular team events
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Excellent Reward and Recognition Incentive schemes
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Anniversary rewards for key milestones of service
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Electric car salary sacrifice scheme
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Have your birthday off guaranteed
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Discounted Health Cash plan and Sick pay Insurance.
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A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
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Enhanced maternity and paternity benefits and pay
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Company Pension scheme
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Life Insurance
Assistant Reception Team Manager - Blackpool employer: Village Hotels
Contact Detail:
Village Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reception Team Manager - Blackpool
✨Tip Number 1
Show off your infectious personality! When you meet people, whether it's during networking events or casual conversations, let your enthusiasm for guest service shine through. This role is all about creating a welcoming atmosphere, so be sure to convey your passion for helping others.
✨Tip Number 2
Demonstrate your initiative by sharing examples of how you've solved problems in previous roles. Whether it was a guest complaint or a team challenge, being able to articulate your proactive approach will set you apart as a candidate who can handle the dynamic environment of a reception team.
✨Tip Number 3
Highlight your teamwork skills! Engage with current employees or connect with others in the hospitality industry to learn more about effective collaboration. Being a team player is crucial in this role, so any stories of successful partnerships will resonate well.
✨Tip Number 4
Familiarize yourself with the latest technology used in guest services. If you can demonstrate your comfort with tech tools that enhance guest experiences, you'll show that you're ready to jump into action and help guests navigate their stay seamlessly.
We think you need these skills to ace Assistant Reception Team Manager - Blackpool
Some tips for your application 🫡
Show Your Personality: Since the role emphasizes an infectious personality, make sure to highlight your unique traits and how they contribute to a positive guest experience. Use examples from past experiences where your personality shone through.
Demonstrate Problem-Solving Skills: Provide specific examples of how you've successfully solved problems in previous roles, especially in customer service settings. This will showcase your initiative and ability to handle challenges effectively.
Highlight Teamwork Experience: Emphasize your ability to work as part of a team and collaborate with other departments. Mention any relevant experiences where you motivated others or contributed to a team goal.
Focus on Guest Service Passion: Clearly express your passion for delivering outstanding guest service. Share stories that illustrate your commitment to ensuring guests have a flawless experience, aligning with the company's values.
How to prepare for a job interview at Village Hotels
✨Show Your Personality
Since the role emphasizes an infectious personality, be sure to let your true self shine during the interview. Share personal anecdotes that highlight your unique traits and how they contribute to a positive guest experience.
✨Demonstrate Problem-Solving Skills
Prepare examples of past situations where you successfully solved problems for guests or team members. This will showcase your initiative and ability to think on your feet, which is crucial for this position.
✨Highlight Teamwork Experience
Discuss your experiences working in teams and how you have motivated and engaged others. Emphasize your ability to collaborate with different departments to create a seamless guest experience.
✨Passion for Guest Service
Express your passion for delivering outstanding guest service. Share specific instances where you went above and beyond to ensure guests had a flawless experience, aligning with the company's values.
