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- Tasks: Keep our leisure facilities spotless and ensure an amazing experience for our guests.
- Company: Join Village Hotel Club, where fun meets hospitality in vibrant spaces across the UK.
- Benefits: Enjoy free gym membership, discounts on stays, food, and wellness programmes.
- Why this job: Be part of a lively team that values personality and offers exciting training opportunities.
- Qualifications: Passion for hospitality, great communication skills, and a knack for problem-solving.
- Other info: Guaranteed birthday off and mental health support included!
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Awesome people are crucial to making our awesome clubs run smoothly. We pride ourselves on offering high quality facilities that leave our guests impressed.
So you’ll bring your passion for perfection to ensure our public areas are looking slick. Whether it’s sprucing up the studios, keeping the gym floor looking on form or perfecting the poolside, you’ll just love to stay on top of your game.
You recognise that our members have a certain standard when it comes to their fitness experience. So you’ll be hell-bent on making it one that keeps the smiles coming. Expect a varied day-to-day that includes cleanliness, hygiene, refining our awesome guest experience and taking care of the pool area, such as responding to poolside alarms.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits* such as…
– Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
– Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
– Friends and Family discounted stays from £49 including breakfast
– 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
– 30% discount on and off shift in our Village Hotel Starbucks stores
– Excellent training and development including our Rising Stars and Talent Academy programmes
– A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
– Discounts and cashback offers on many High Street Brands and Supermarkets.
– A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
– Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
– Financial wellbeing support and salary drawdown via Wagestream
– Access to our Employee Assistance Programme, offering support and counselling
– A fun, supportive and inclusive work environment with regular team events
– Excellent Reward and Recognition Incentive schemes
– Anniversary rewards for key milestones of service
– Electric car salary sacrifice scheme
– Have your birthday off guaranteed
– Discounted Health Cash plan and Sick pay Insurance.
– A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
– Enhanced maternity and paternity benefits and pay
– Company Pension scheme
– Life Insurance
*T&C’s apply based on your contract
But what we need from you…
-A passion for everything hospitality, leisure and fitness
-A smile and ability to talk to everyone
-The ability to deliver outstanding customer service leading to exceptional member satisfaction
-Solutions orientated with an eye for spotting issues before they happen
-Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues and customers safe
**Please note – All offers are subject to a successful DBS check in this role**
Come and be part of something new & something special – Work, Grow & Play the Village Way!
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Leisure Assistant employer: Village Hotels - Wirral
Contact Detail:
Village Hotels - Wirral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Assistant
✨Tip Number 1
Show your enthusiasm for hospitality and fitness during any interactions. Whether it's in an interview or a casual conversation, let your passion shine through. This will help you connect with the team and demonstrate that you're a great fit for our vibrant culture.
✨Tip Number 2
Familiarise yourself with the facilities and services we offer at Village Hotel Club. Being knowledgeable about our amenities will not only impress during discussions but also show that you're genuinely interested in contributing to our guests' experiences.
✨Tip Number 3
Prepare to discuss how you handle customer service challenges. Think of specific examples where you've gone above and beyond to ensure satisfaction. This will highlight your problem-solving skills and commitment to exceptional service.
✨Tip Number 4
Network with current employees if possible. Engaging with our team members can provide insights into the role and company culture, plus it might give you a friendly face to mention during your application process.
We think you need these skills to ace Leisure Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Leisure Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Show Your Passion: Express your enthusiasm for hospitality, leisure, and fitness in your cover letter. Share specific examples of how you've demonstrated this passion in previous roles or experiences.
Highlight Customer Service Skills: Emphasise your ability to deliver outstanding customer service. Provide examples of situations where you went above and beyond to ensure customer satisfaction, as this is crucial for the role.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Village Hotels - Wirral
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality and leisure industry during the interview. Share specific examples of how you've contributed to creating a positive guest experience in previous roles.
✨Demonstrate Customer Service Skills
Prepare to discuss situations where you provided outstanding customer service. Highlight your ability to handle difficult situations and ensure member satisfaction, as this is crucial for the role.
✨Emphasise Teamwork and Communication
Since you'll be working closely with others, showcase your teamwork skills. Talk about how you effectively communicate with colleagues and guests to maintain a fun and inclusive environment.
✨Be Solutions-Oriented
The job requires spotting issues before they arise. Be ready to share examples of how you've proactively identified and resolved problems in past positions, demonstrating your ability to keep operations running smoothly.
