At a Glance
- Tasks: Lead a dynamic night team, ensuring exceptional service and problem-solving across all hotel departments.
- Company: Join Village Hotel Club, where personality and fun are at the heart of our vibrant culture.
- Benefits: Enjoy health memberships, discounts on stays, food, and drinks, plus excellent training opportunities.
- Other info: Flexible hours, mental health support, and exciting team events await you!
- Why this job: Be part of a lively environment that values individuality and offers real career growth.
- Qualifications: Strong customer service skills and the ability to motivate and engage your team.
The predicted salary is between 24000 - 30000 £ per year.
Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Team Leader you will play a crucial role in ensuring that your team delivers exceptional service throughout the night. Working alongside the Night Manager, you will need to think on your feet, proactively solving problems and be versatile, supporting all hotel departments.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits such as:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Have your birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
But what we need from you:
- Strong customer service skills.
- Lead and motivate your team, ensuring they are skilled and engaged.
- Ability to deliver brand standards.
- Forge and maintain strong relationships with all departments.
**Please note - All offers are subject to successful DBS checks in this role**
Come and be part of something new & something special - Work, Grow & Play the Village Way!
Compensation: To be discussed.
Night Team Leader in Birkenhead employer: Village Hotels - Wirral - Reception / Nights
At Village Hotel Club, we pride ourselves on being an exceptional employer that values individuality and fun in a lively work environment. As a Night Team Leader, you'll enjoy a range of benefits including complimentary health memberships, generous discounts, and excellent training opportunities, all while working in a supportive and inclusive culture that prioritises your well-being and personal growth. Join us to be part of a dynamic team that celebrates success and fosters a sense of community across our vibrant hotels and leisure clubs.
Contact Details:
Village Hotels - Wirral - Reception / Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Leader in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Show up at local hotels and introduce yourself. Bring your CV and be ready to chat about your experience. Sometimes, a friendly face can make all the difference!
✨Tip Number 3
Keep an eye on our website for the latest job openings. We’re always looking for passionate individuals to join our team, so don’t miss out on applying directly through us!
✨Tip Number 4
Prepare for interviews by practising common questions and scenarios specific to the hospitality sector. Think about how you’d handle tricky situations and showcase your problem-solving skills!
We think you need these skills to ace Night Team Leader in Birkenhead
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Remember, we’re all about embracing individuality and fun, so make sure your unique style comes across.
Highlight Your Customer Service Skills:As a Night Team Leader, strong customer service skills are a must. Be sure to showcase any relevant experience you have in this area. Use examples that demonstrate how you've gone above and beyond to deliver exceptional service.
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Mention specific aspects of the role that excite you and how your skills align with what we’re looking for. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Village Hotels - Wirral - Reception / Nights
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel and its services thoroughly. Familiarise yourself with the unique offerings of Village Hotel Club, like the Pub and Grill and health club. This will help you demonstrate your enthusiasm and understanding of the brand during the interview.
✨Showcase Your Leadership Skills
As a Night Team Leader, you'll need to lead and motivate your team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to think on your feet and adapt to changing situations, as this is crucial for the role.
✨Emphasise Customer Service Excellence
Exceptional customer service is at the heart of this role. Be ready to discuss how you've gone above and beyond for customers in previous positions. Share specific stories that showcase your commitment to delivering outstanding service, especially in high-pressure situations.
✨Be Yourself and Have Fun
Village Hotel Club values personality and fun, so don’t be afraid to let your individuality shine through. Approach the interview with a positive attitude and be genuine in your responses. This will help you connect with the interviewers and show that you’re a great fit for their lively culture.
